Empleos actuales relacionados con Technical Support Engineer - Bogotá, Bogotá D.E. - Wallarm
-
Technical Support Engineer
hace 6 días
Bogotá, Bogotá D.E., Colombia Solarity A tiempo completoBe part of the solar revolution We believe the future thrives on solar energy, and together, we can make it a reality. Join us and let's power up for a sustainable futureAs a top international distributor and PV (photovoltaic) solution provider, we supply a full range of PV equipment to professionals across Europe, Africa, South America, and the Middle East....
-
Technical Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia General Staffing A tiempo completoPLEASE READ CAREFULLY BEFORE APPLYINGJob Title:Tier II Technical Support Engineer (Remote)Industry:24/7 Global Technical Operations – Networking & Storage Support | Technology company based in California, USALocation:Remote Salary:$1,800–$2,300 USD per month, depending on shift, experience, and technical proficiencyType:Independent Contractor...
-
Technical Support Engineer
hace 1 día
Bogotá, Bogotá D.E., Colombia Klika Tech A tiempo completoNote We're considering candidatesonlyfrom Colombia as the location.ABOUT THE PROJECTWe are looking for aT3 Support Engineerto strengthen our support operations and IoT system reliability. Our system integrates smart hardware installed in company-owned apartments, including thermostats, smart locks, and sensors. Your primary responsibility is to own and...
-
Technical Support Engineer L1
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completoCompany DescriptionWe areOne Sutherland*— a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work...
-
Technical Support Engineer
hace 6 días
Bogotá, Bogotá D.E., Colombia Exari Systems A tiempo completoApply for this JobCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and...
-
Technical Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Coupa A tiempo completoCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...
-
Technical Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Coupa Software, Inc. A tiempo completoCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...
-
Technical Support Engineer
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Exari Systems A tiempo completoApply for this JobCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and...
-
Technical Support Engineer
hace 6 días
Bogotá, Bogotá D.E., Colombia Coupa Software, Inc. A tiempo completoCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter,...
-
Technical Support
hace 6 días
Bogotá, Bogotá D.E., Colombia Nearshore Business Solutions A tiempo completoTechnical Support Specialist (Tier 1, 2, and 3)OverviewWe are seeking Technical Support Specialists across Tier 1, Tier 2, and Tier 3 levels to provide exceptional support for our clients and internal teams. The ideal candidates will have strong troubleshooting skills, clear communication abilities, and the technical expertise to resolve issues efficiently...
Technical Support Engineer
hace 2 semanas
Since 2016, Wallarm has been on a mission to secure the internet's critical infrastructure: APIs. Today, we are the trusted choice for over 200 of the world's most innovative companies, from high-growth startups to Fortune 500 and Nasdaq leaders. Our unified platform provides full-lifecycle API security — helping teams discover their attack surface, protect against modern threats, and respond to incidents in real-time. As a graduate of Y Combinator and fueled by a recent $55M Series C, we are scaling our global, remote-first team of 150+ innovators to solve the next generation of security challenges.
Our product:
Wallarm API security solutions provide proven performance to support innovative companies serving millions of users and billions of API requests per month. Hundreds of Security and DevOps teams globally use Wallarm daily to:
Discover. See every asset across your entire attack surface—from cloud environments to every API endpoint with auto-discovery capabilities.
Protect. A single suite that goes beyond OWASP Top 10 for full coverage for API specific threats, account takeover, malicious bots, L7 DDoS, and more.
Respond. Streamline incident response with complete visibility, smart triggers, and active threat verification.
Test. Automate security testing of your APIs and web assets. Prioritize remediation for every asset, in every environment.
In this role, you will be responsible for:
Customer Support & Success
Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance.
Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products.
Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm.
Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders.
Product Expertise & Improvement
Act as the customer's voice by systematically collecting feedback and translating it into clear feature requests for our product managers.
Rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team.
Contribute to the evolution of our product line by providing real-world insights from customer interactions.
Implementation & Knowledge Management
Manage the deployment and configuration of Wallarm solutions in diverse customer environments.
Develop and maintain technical documentation, including how-to guides and troubleshooting articles for our Knowledge Base.
Own and maintain the support team's test environment to ensure effective problem replication.
We're looking for candidates with:
3+ years of expertise in Customer Support and User Support positions
Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level
Ability to configure network settings and Linux OS routing
Ability to work with system services and system logs of Linux OS
Experience with Docker
Understanding the main points of information security in the network and web applications
Knowledge of Nginx and the HTTP protocol
Knowledge of the seven-layer OSI model, networking rules, and routing principles
Experience in technical support in a hosting company, technical integrator, or vendor
Experience with Kubernetes and Ansible
Scripting skills in Bash, Perl or Python
Experience with Cloud environment
Cybersecurity knowledge
Ability to work on a product that makes the Internet safer
Completely remote work
Shift hours: 08:00 EST till 16:00 EST, Tuesday - Saturday
Competitive salary
Paid days off
Medical insurance
Working equipment
