Customer Care Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a motivated and service-orientedCustomer Associate to join our Customer Service Operations team.

In this role, you will be responsible for efficiently managing internal and external customer interactions, resolving complex cases, and ensuring end-to-end service excellence.

The Customer Service Operations team is dedicated to being the fundamental point of contact for our clients, driving satisfaction and loyalty through quick and effective service solutions.

What You'll Do

• Manage responses and support for internal and external customers, prioritizing and resolving cases generated on platforms like the CRM Service Cloud platform of the Salesforce suite, ensuring traceability and timely resolution.
• Collaborate with various company Operations and Business areas to coordinate incident resolution, handle account closure cases, and promote excellent customer service experience.
• Ensure compliance with organizational standards and policies by providing remote training and guidance to customers on Iron Mountain services, guaranteeing an optimal and high-level service experience.

What You'll Bring

• Minimum 1 year of experience in customer service, support, or call center roles.
• Strong knowledge and Advanced English proficiency (B2+ or higher) in conversation, reading, and writing is essential.
• Proven ability in information analysis and process management, with a focus on continuous improvement and working in dynamic, challenging, and high-pressure environments.
• Education/Certification: High school diploma.

What We Offer

• Be part of a constantly evolving global organization focused on transformation and innovation.
• A supportive system where you have a safe space to express your opinions, share feedback, and be truly authentic.
• Global connectivity to learn from over 26,000 teammates across 52 countries.
• Join a winning team that embraces diversity, inclusion, and our differences.
• Competitive Total Rewards packages to support your career at Iron Mountain, your family, your personal well-being, financial security, and retirement.
• Teleworking hybrid model (Remote and occasional in-office presence).
• Transportation service (from Portal 80 to the office and back) for on-site workdays.
• Technology equipment and accessories for the development of assigned tasks.
• Opportunities for professional growth and career development.

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition:
J0095487