Junior Technical Support Representative

hace 1 semana

Remote, Colombia Lean Solutions Group A tiempo completo

Description


Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.   Position Title: Junior Technical Support Representative Location: Only Medellin What you will be doing: We are seeking a Technical Support Representative (TSR) with a strong English level to provide technical assistance and support for client software and hardware solutions. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.

  • Identify, investigate, and resolve user issues related to client software and hardware.
  • Handle support calls and other communications regarding programming, connectivity, and technical inquiries.
  • Consult with users to understand the steps already taken and determine the most effective resolution approach.
  • Apply knowledge gained through training to troubleshoot and resolve technical issues.
  • Guide users through diagnostic and troubleshooting processes using tools, software, and clear verbal instructions.
  • Collaborate with internal teams to research, escalate, and resolve complex issues.
  • Stay up to date with client technology innovations, updates, and industry trends through continuous training.
  • Perform other related duties as required.
Requirements & Qualifications To excel in this role, you should possess:
  • 6 months to 1 year of experience in a Call Center or Technical Support role.
  • Experience using CRM platforms such as Salesforce, HubSpot, or similar tools.
  • Ability to explain technical concepts clearly to both technical and non-technical users.
  • Proficiency with Microsoft Office Suite or similar productivity tools.
  • Ability to quickly learn and adapt to client-specific software, hardware, and procedures.
  • Professional and pleasant telephone manner.
Soft Skills:
  • Excellent communication skills in English (written and verbal), B2 or C1 level.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail and precision in data handling.
  • Strong interpersonal skills and a professional, customer-oriented approach.
Why you will love Lean Tech:
  • Join a powerful tech workforce and help us change the world through technology.
  • Professional development opportunities with international customers.
  • Collaborative work environment.
  • Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will be vital to our continued success. Lean Tech is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Junior Support Specialist

    hace 1 semana

    Hybrid Remote, Colombia Lean Solutions Group A tiempo completo

    DescriptionCompany Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to...

  • Tier II Technical Support Team Lead

    hace 2 semanas

    Remote - Colombia/Mexico Owner A tiempo completo

     About  Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and...

  • Customer Support Representative

    hace 2 semanas

    Remote - Colombia/Mexico Owner A tiempo completo

     About  Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and...

  • Customer Support Associate

    hace 5 días

    Remote, Colombia WATI A tiempo completo

    Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...

  • Technical AI Solutions Architect

    hace 1 semana

    Hybrid Remote, Colombia Lean Solutions Group A tiempo completo

    Description Company Overview Lean Tech is a rapidly expanding organization located in Medellín, Colombia. We pride ourselves on having one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our growth offers professionals opportunities to elevate their careers and engage...

  • Technical Account Manager

    hace 3 días

    Hybrid Remote, Colombia Lean Solutions Group A tiempo completo

    DescriptionProfile DescriptionThe Senior Technical Account Manager (TAM) at Lean Tech is a strategic and technically oriented role focused on driving client success, operational excellence, and the adoption of automation and AI-driven solutions. As a trusted partner to our U.S.-based clients, you will oversee delivery performance, lead solution...

  • Product Manager

    hace 2 semanas

    Remote, Colombia GreenSlate A tiempo completo

    JOB BRIEFWe are seeking a technically-skilled Product Manager to own the product roadmap for our Platform Infrastructure team. This role owns product management for core platform systems, including authentication, security, infrastructure, and native applications. Due to the focused nature of this team, this Product Manager will also coordinate QA strategy...

  • Mid Business Application Specialist

    hace 2 días

    Remote, Colombia Lean Solutions Group A tiempo completo

    Description Company Overview Lean Tech is a fast-growing technology organization headquartered in Medellín, Colombia, delivering enterprise-grade software and IT services across logistics, financial services, and entertainment industries. We work with global teams to drive digital transformation, process optimization, and operational...

  • Senior Full Stack Developer

    hace 1 semana

    Remote, Colombia Lean Solutions Group A tiempo completo

    Description Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals...

  • Sales Development Representative

    hace 5 días

    Remote - Bogota, Colombia Ernest A tiempo completo

    About The RoleWe're hiring a Sales Development Representative (SDR) to help drive Ernest's growth by creating new opportunities with potential construction and software clients. As the first point of contact for many prospects, you'll play an important role in introducing Ernest, generating early interest, and supporting the development of a strong sales...