Sr Sales Specialist

Amazon Connect is one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact center delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.

With a robust and ever-growing product roadmap, the Connect Sales Specialist must be a seasoned Enterprise Salesperson equipped to position Amazon Connect impact drivers to technical and business stakeholders. This offering was built in direct response to customer feedback and seeks to address daily pain points and deliver improved customer service. Amazon Connect offers a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses. The ideal candidate has enterprise sales experience in related areas (i.e. customer experience management, contact center), is a self-starter, and is willing to operate both tactically and strategically. As a key team member in this fast growing space, sellers have the opportunity to shape and develop the future of a service category that drives significant impact on our customers' business.

Key job responsibilities
Drive revenue in a defined territory with multiple account teams and partners
Meet or exceed revenue targets by helping AWS sellers navigate sales cycles and accelerate implementations by working with cross-functional team to originate and close opportunities that drive Amazon Connect revenue.
Build deep relationships with customers to fully understand their business, solutions, and technical needs.
Develop and execute against a comprehensive account/territory plan supporting multiple account teams to drive achievement of revenue and win goals.
Create & articulate compelling value propositions that address specific needs of your customers.
Build, manage, and close a pipeline of Amazon Connect revenue in your territory.
Drive business development initiatives in your territory in partnership with Go To Market Strategy team and Partner Development resources to help expand market penetration for Amazon Connect.
Prepare and give business reviews to AWS senior management teams.

About the team
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

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- 5+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- 5+ years experience selling into contact centers

- 5+ years of building profitable partner ecosystems experience
- Experience developing detailed go to market plans

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