Intern / Sena (Enterprise Solutions)

hace 5 días

Bogotá, Bogotá D.E., Colombia Bizagi A tiempo completo

Bizagi is at the forefront of the rapidly growing enterprise automation and AI market. We're hunting for top talent across regions to find innovative people that are eager to make an impact.

Our name stands for Business Agility, and we help organizations adapt to a fast-changing world by embedding AI into operations through business orchestration. AI is everywhere, but without a solid foundation, it can't deliver ROI. Bizagi bridges that gap—connecting AI to end-to-end processes and measurable outcomes to ensure real results.

Companies use Bizagi to automate processes, build low-code apps, and integrate systems. Now, they're adding our AI Agents, Workers, and Assistant in just weeks. Trusted by leaders like DHL, Unilever, and Old Mutual, Bizagi powers daily operations and transforms how business gets done.

What is it like to work at Bizagi?

Founded in LATAM, we're a global company with strong presence in EMEA and growing in NAM. We're proud of our diverse culture, world-class leadership, and incredible team.

At Bizagi, you'll make a real impact, grow professionally, and enjoy the journey. We value innovation, collaboration, and accountability—and we support flexibility and work-life balance. Diversity, inclusion, and mutual respect are part of who we are.

Join us and discover the best work of your career at Bizagi.

¿Qué estamos buscando? 

Buscamos estudiante Sena de sistemas de información o tecnólogo en análisis de desarrollo de Software o carreras afines, que tenga interés por el área. El candidato debe tener conocimientos básicos de informática, redes, sistemas operativos y aplicaciones.

Brindará atención y asistencia técnica a los clientes sobre los productos y servicios de la empresa.

Requerimos una persona responsable, proactiva, organizada y con capacidad de trabajo en equipo.

Responsabilidades

  • Tickets, soporte nivel 1, mesa de ayuda
  • Recibir y registrar las consultas o incidencias de los clientes por diferentes canales de comunicación
  • Resolver los problemas técnicos más simples y frecuentes, siguiendo un catálogo de soluciones disponibles o sus propios conocimientos.
  • Derivar los casos más complejos al siguiente nivel de soporte, documentando la información relevante y el estado de la consulta.
  • Hacer seguimiento a los casos asignados y mantener informados a los clientes sobre el avance y la resolución de sus solicitudes.
  • Colaborar con el equipo interno de la empresa para resolver las demandas internas o externas relacionadas con el uso de hardware y software.

Competencias 
 

  • Conocimientos básicos de informática, redes, sistemas operativos y aplicaciones.
  • Capacidad de comunicación efectiva
  • Orientación al servicio al cliente
  • Capacidad de análisis, diagnóstico y resolución de problemas técnicos.

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