Cloud Services Intern

The Red Hat Consulting Services team is looking for a Cloud Services Intern with experience in Infrastructure to join us in Bogota D.C, Colombia. You will participate in customer enterprise development by helping make our solutions both practical and workable for customer businesses. You'll support the on-site or remote implementation of Red Hat's technologies. As a Cloud Services Intern, you will work to gain an understanding of the infrastructure and business needs of our customers, and make recommendations that will support the resolution of their problems. You will regularly collaborate with the customer's support teams to troubleshoot and join troubleshooting and technical discussions sessions to address technical topics. In this role you'll work closely with application teams to address multi-product issues and must have an acute understanding. Work location is flexible

What You Will Do

• Help with the implementation of different projects on the scope.

• Address the infrastructure and Cloud platforms according to customer needs.

• Support effective and efficient solutions that provide desired performance.

• Interact the workflow among Cloud teams, users, and yourself.

• Analyze and fix existing code bases to address new requirements.

• In this role, you will participate in customer enterprise development by helping. make our solutions both practical and workable for customer businesses.

• You'll support the on-site implementation of Red Hat's technologies.

• You'll work to gain an understanding of the infrastructure and business needs of our customers, support the resolution of their problems, and help them.

• Deliver customer experience by using professional communication, applying existing knowledge, and deep troubleshooting to resolve a variety of issues.

• Collaborate with other support engineers and other internal teams and external parties during the problem resolution process.

• Outstanding troubleshooting skills and passion for problem solving and investigation

 

What You Will Bring

• Experience as a Cloud or Infrastructure

• Experience working with Linux or Unix operating systems

• Experience with Red Hat OpenShift configuration, implementation, and support. (Optional)

• Experience in Red Hat Enterprise Linux.  (Optional)

• Experience with software containers and with implementing software containers (Optional)

• English proficiency; upper intermediate-advanced verbal, written, and reading

• Knowledge in Automation tools as Ansible Automation Platform. (Optional)

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
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