Consultant, Client Success

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Client Success Shared Services team is responsible for providing operational assistance to a large and diverse number of Visa clients. The team acts as a central hub responsible for helping clients resolve issues and drive improvement opportunities to completion.

The Consultant, Client Success is an individual contributor responsible for managing the operational relationship for applicable clients and providing operational support and assistance in growing clients' business. This role serves as a functional specialist, located in Bogota and reporting to Sr. Director Shared Services.

This role will provide the opportunity to shape how Visa leads the management of its long-tail clients through support and input into the automated tools, capabilities and processes that enhance the client experience. The individual will also define and deploy client support and service implementation strategies that drive value for our clients and support Visa's strategy. This involves delivering effective, efficient, and consultative operational support aligned to business objectives.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

Experience in a client support or client relationship management role that involved managing client expectations and in the financial services, payment, software, or information services industries

Has used data to develop business solutions and provide sound analysis

Able to communicate complex technical terms and/or processes in business language tailored to client

Self-starter able to achieve results as part of an effective team (across countries and time zones)

Able to effectively prioritize and multi-task under deadlines

Experience using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word)

Basic proficiency in the following skills:

Building client relationships: Build credibility and create trust-based relations partner with clients to build their business

Becoming customer centric: Listen to and prioritize customer needs to drive value realization and build trusted partnerships

Success planning: Build measurable actions plans to help clients achieve their business goals and realize value from their products solutions

Client engagement: Communicate clearly and effectively with clients

Proactiveness: Think ahead and take action

Critical thinking: Take ownership over problems and find creative solutions to complex problems

-Must speak English and Spanish

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.