Director of Operations

hace 1 día

Bogotá, Bogotá D.E., Colombia TPH Group A tiempo completo

About the Role

TPH Group is seeking a highly skilled and results-driven
Operations Director
to lead operational excellence across our diverse portfolio of ventures in e-commerce, SaaS, and digital services.

This high-impact role requires a strategic thinker with strong analytical skills and deep experience in building scalable processes, implementing SOPs and OKRs, and driving cross-functional alignment. You'll be instrumental in creating the operational backbone that enables growth, efficiency, and accountability across all TPH companies.

Key Responsibilities

  • Design, implement, and continuously improve Standard Operating Procedures (SOPs)
    to enhance consistency, efficiency, and accountability across all departments.
  • Oversee the operational rollout and compliance of all SOPs
    , ensuring that each process is fully documented, every step is followed by the responsible teams, and that execution data is captured for performance tracking and future optimization.
  • Monitor
    KPIs and OKRs
    that align with strategic objectives.
  • Partner with department leads (Finance, HR, and Marketing) to streamline workflows and improve the SOPs.
  • Prepare and present operational dashboards, insights, and performance reports for leadership.
  • Support leadership in operational planning, resource allocation, and execution oversight.

Qualifications

  • Bachelor's degree in Industrial Engineering, or a related field.
  • 5+ years of proven experience in
    operations management
    , process improvement, and project management.
  • Strong command of
    KPI/OKR frameworks
    and process documentation best practices.
  • Strong command of
    SOP frameworks
    and process documentation best practices.
  • Advanced analytical and organizational skills, with proficiency in Excel, Google Sheets, and project management tools (e.g., ClickUp, Asana, Notion).
  • Excellent communication, leadership, and stakeholder management skills.
  • Bilingual (English/Spanish) preferred.
  • Highly self-motivated, structured, and comfortable operating in a fast-paced, fully remote environment.

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