Experience Design Consultant

As an Experience Design Consultant at EPAM's LATAM Design Studio, you will play a pivotal role in crafting and delivering next-generation digital experiences for enterprise clients, with a strong focus on AI-driven solutions.

You will partner with multidisciplinary teams to develop user-centered, creative, and measurable results that leverage the latest advancements in design and artificial intelligence. This role gives you the opportunity to shape the evolution of digital products and make a meaningful difference for organizations worldwide.

We accept CVs in English only.

Responsibilities

• Lead or contribute to the creation of digital products and services, embedding AI elements such as chatbots, recommendation engines, and personalization features
• Conduct UX heuristic reviews, evaluate design systems, and perform competitor analysis, including for AI-powered interfaces
• Map user journeys and service ecosystems, identifying areas where AI can add value
• Develop and present high-fidelity prototypes using advanced design tools and AI-enhanced platforms
• Collaborate with data scientists, AI engineers, and business partners to define, test, and refine AI-driven user experiences
• Use both quantitative and qualitative research approaches to inform and validate design choices, including the impact of AI features
• Present design ideas to clients, manage feedback, and help build consensus among stakeholders
• Mentor junior designers and support the growth of the LATAM Design Studio's expertise in AI and experience design

Requirements

• At least 5 years of hands-on experience in experience design, UX, or related fields, including significant work on AI-powered products or features
• Minimum 2 years in leadership, management, ownership, architect, or coordinator roles
• At least 1 year of experience leading teams of five or more individuals
• Participation in at least two end-to-end project cycles or several projects spanning different development phases
• Advanced proficiency in Figma, Sketch, Adobe XD, Axure, InVision, or similar tools, with experience using AI design plugins such as Figma AI or Uizard
• Experience with journey mapping and ecosystem visualization tools like Miro or Lucidchart, including mapping AI touchpoints
• Familiarity with analytics and AI analytics platforms such as Google Analytics, Amplitude, or Mixpanel
• Strong knowledge of UX research methods, including usability testing, heuristic evaluation, and assessment of AI-driven features
• Portfolio with at least two or three case studies demonstrating high-fidelity prototyping, journey mapping, and strategic design for enterprise or large-scale digital products, including at least one AI-powered project
• Experience collaborating with cross-functional teams, including data science and engineering
• Passion for the intersection of design and AI, with a drive to shape the future of digital experiences
• Strategic mindset with the ability to connect business goals, user needs, and emerging technologies
• Comfortable leading projects, presenting to clients, and advocating for user-centered, data-driven design
• Eagerness to learn new tools, methods, and AI advancements, with a proactive and adaptable approach
• Enjoys mentoring and collaborating, sharing knowledge, and elevating team capabilities
• Excellent English communication skills, both spoken and written, at B2 level or higher

Nice to have

• Experience with additional AI design tools or platforms
• Familiarity with service design methodologies
• Background in enterprise-level digital transformation projects
• Knowledge of accessibility standards for AI-driven interfaces
• Experience working with international or distributed teams

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $ COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone.
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams

Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.