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Spanish Bilingual Patient Access Representative

hace 3 semanas

Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

This is a remote position.

Job Highlights:
  • Contract type: Independent Contractor
  • Schedule : Mon-Thurs 8am to 5:30pm EST.   Friday 8:30am to 12:30pm EST
Client Overview
Join a thriving healthcare organization that's making a real difference in communities across six states. This established medical group operates 24-25 clinics and various healthcare subsidiaries, serving diverse populations with comprehensive medical, dental, and behavioral health services. The organization has successfully transitioned to a fully remote work model while maintaining exceptional service standards, including impressive 22-23 second call answer rates. You'll be part of a stable, engaged team that values collaboration, maintains excellent retention rates, and fosters a fun, supportive work environment where team members help each other succeed every day.

Step into a meaningful role where you'll be the vital first point of contact for patients seeking healthcare services across a multi-state network. This position offers the perfect blend of healthcare impact and work-life balance, featuring a unique schedule with half-day Fridays and 100% remote flexibility. You'll use your bilingual skills to serve diverse communities while working with cutting-edge healthcare technology and being part of a close-knit team that's maintained exceptional stability with virtually no turnover. This is an opportunity to build a long-term career in healthcare while enjoying the benefits of remote work and a schedule that respects your personal time.
Responsibilities:
  • Promote and practice the mission and values of the company.
  • Consistently treat patients, clients, and colleagues with dignity, respect, and courtesy.
  • Promptly and courteously answer phones and chats, providing warm transfers as needed.
  • Complete new patient intake procedures in accordance with departmental protocols.
  • Accurately schedule patient appointments per clinic guidelines.
  • Verify and update insurance information and patient eligibility using tools such as Availity and portals.
  • Perform computer-based tasks including data entry and use of Microsoft Outlook, Excel, Word, and Teams.
  • Manage follow-up activities related to registration, scheduling, and authorization.
  • Accurately process Notices of Eligibility, eFaxes, and referrals.
  • Maintain adherence to weekly schedules and responsibilities.
  • Participate in patient satisfaction initiatives aimed at improving survey scores.
  • Uphold HIPAA standards and safeguard patient privacy.
  • Attend 1:1 meetings with management, review call audits, and monitor performance.
  • Perform additional duties as assigned.
Requirements
Education
  • High School Diploma or GED required.
Experience
  • Minimum of 3 years in healthcare or a related role preferred.
  • Experience in customer service and scheduling is strongly desired.
Skills & Competencies
  • Bilingual (Spanish and English) communication skills, both verbal and written.
  • Ability to work independently and resolve problems effectively.
  • Proficiency in Electronic Medical Records software (e.g., eClinicalWorks).
  • Familiarity with Softphone Software (e.g., 3CX).
  • Strong organizational skills with the ability to multitask in a fast-paced environment.
  • Excellent attention to detail, including proofreading skills.
  • Knowledge of HIPAA regulations.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
  • Knowledge of insurance processes preferred
  • Must have two monitors to work.​
Benefits
  • Immediate hiring
  • Commissions and incentives.
  • Freelance Job