Lead QA Specialist

Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

About Us:
Our Quality Verification and Standards (QVS) team is an important part of our development process, delivering applicable insights that support our game teams to optimize software performance and improve gameplay.

You will work onsite from Bogotá, Colombia (Salitre area).
The Quality Designer (QD) will join us on the SONAR team in a hybrid work schedule consisting of 5 onsite days weekly. SONAR is a centralized organization in EA focused on Production services. Our mission is to Safeguard the in-game player experience by validating the transition from Integration to Production and continuing into Live Service. As a QD, you will be an important part of our development process and contribute to the quality of our games in a meaningful way. You will demonstrate a sound technical platform and game knowledge, have a quality-focused mindset and efficient partnership. The QD will also own test coverage on client and server releases, ensuring accurate results, and confirming the success of a release - running and outline retrospectives on Live Support. As a QD you will be reporting directly to the Development Director assigned to your specific Projects.

Who do we work with?
You will work with several major franchises and projects in EA.

Job Summary
As a Quality Designer I, you will take on a leadership role in shaping quality strategies, driving innovation in testing methodologies, and mentoring others. You will be accountable for the planning, execution, and continuous improvement of test coverage across client and server releases, ensuring the highest standards of quality and player satisfaction. You will report directly to the Development Manager for your assigned projects and collaborate across multiple franchises and global teams.

Your Responsibilities
Quality Strategy and Test Planning

• Architect comprehensive test plans, including scope, scheduling, execution, and reporting.
• Integrate telemetry, data analytics, and AI/ML capabilities to enhance test insight.
• Implement automation opportunities across feature sets and workflows.
• Ensure test coverage supports rapid iteration and high-quality live releases.

Strategic Quality Leadership

• Define and lead Live Quality strategies across multiple projects.
• Collaborate with product owners and technical leads to identify risks and develop mitigation plans.
• Influence teams to adopt best practices in quality assurance and live service testing.
• Guide agreement on quality goals across distributed teams and partners.

Data-Driven Quality Analysis

• Summarize data from diverse sources into applicable insights.
• Translate metrics into strategic decisions that improve player experience and release stability.
• Champion the use of risk-based and data-driven testing methodologies.

Cross-Team Collaboration and Communication

• Be the primary quality advocate in meetings.
• Communicate status, risks, and recommendations through clear, data-backed reporting.
• Foster relationships with partner teams across SONAR and EA franchises.
• Guide and support test execution teams across global locations.

Mentorship and Capability

• Mentor Associate Quality Designers and other team members in quality strategy.
• Lead knowledge-sharing programs and process improvements across the Live QV team.
• Promote a culture of learning, innovation, and excellence in quality practices.

Experience
Our Requirements

• 5+ years experience in software development, quality assurance, or game development.
• Experience leading quality programs and collaboration.
• Proficiency with automated testing frameworks and tools.
• A background in defect prevention, containment, and early QA involvement.
• Experience with telemetry, data analytics, or AI/ML in testing.
• Familiarity with back-end systems and server hosting infrastructure.

Skills

• You have a proclivity for planning
• Data analysis
• And influence across teams
• Mentorship and leadership capabilities
• Expertise in defect management and quality metrics
• Proficiency with tools such as JIRA, TestRail, and automation platforms

EA Bogota Benefits

• Health Benefits - Medical insurance, dental insurance, life insurance, global fitness benefit ($500 USD per year), and mental wellbeing plan.
• Professional Development - Training and development programs, opportunities for career advancement and tuition reimbursement
• Work-Life Balance - 15 vacation days, paid holiday closure and paid sick leave
• Meaningful Work - Opportunity to directly contribute to the development of EA titles
• Additional Perks - Meal card ($400,000 COP per month), game credits and console reimbursement program
• Work Environment - New office space in the heart of Salitre, inclusive work culture and supportive team environment

…and more

About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.