Senior Specialist, Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Experience DesignOur Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Overview

Do you want to be part of a team of designers and researchers working on best-in-class digital products for Mastercard?

Do you want to be part of a fast-paced collaborative environment working across multiple geographies?

Do you want to create new experiences that shape the future of payments and financial services at a global scale?

We are looking for a creative senior product experience designer to join our Mastercard CX & Design team in the AP region. Our regional team is part of a global multi-disciplinary team of designers, researchers and strategists, whose goal is to create and scale differentiated and innovative experiences that fuel Mastercard's business. The team is located in Sydney and partners closely with Product Management, Engineering and Account Management teams to deliver best-in-class products that drive value and business results for our customers and the end-consumer.

You will be:

Visualizing critical moments and opportunities across end-to-end product journeys in the form of user journeys, storyboards or prototypes.

Participating in cross-functional workshops, collaborating with the team to identify which product or feature level opportunities will yield the biggest customer impact

Creating design concepts that fully explore multiple options, and leverage research findings to determine the best solution

Defining the right problems to solve through ongoing research in partnership with the Research and Product Management teams

Providing input into the creation of the product vision, and supporting stakeholder decisions through hypothesis testing and competitive research

Collaborating with the team to craft engaging experiences that drive adoption and use in-market through thoughtful and usable interaction, content and visual design

Creating experience prototypes to evaluate product and end-customer assumptions

Crafting experiences that balance user and business needs. Ensuring new feature designs are tested and iterated when appropriate.

Localizing global solutions to the AP region. This may include design, researching what is appropriate in each country, researching what competitors do in similar scenarios, in order to make thoroughly considered design decisions.

All about you

3-5 years of demonstrated experience in creating and implementing UX and visual design for desktop and mobile devices

Strong visual design skills are a must

You are an experienced designer, who carefully considers how the customer will interact with the product, from overall journey level right down to the smallest details

You practice Design Thinking and can demonstrate success in bringing products to market using this methodology

You produce, test, and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications

You can expertly use creative tools such as Figma, Sketch, InVision, or Adobe XD

You have strong awareness of common interaction patterns and know when and how to apply them

You have previously worked on complex projects in large business settings

You have a portfolio of work that demonstrates your creative process as well as showcasing completed design solutions

You endorse an inclusive, people-centric and data-focused design mentality, and understand the role of qualitative and quantitative research methodologies

You're a critical thinker who questions the status quo and strives for improvement

You have proven ability to deliver solutions and maintain utmost standards of quality

You have strong communication, presentation, and interpersonal skills

Desirable but not essential:

You may have previous branding, illustration or animation experience

You may have contributed to the creation of design systems

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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