Bilingual Operations Manager

hace 2 semanas


Bogotá DC Brazil, Colombia Customer Operation Succes S. A tiempo completo


Bilingual Operations Manager (English B2+/C1)

Location: Calle 93, Bogotá

Work modality: On-site

Schedule: Full-time (42 hours/week)

Contract type: Management and Trust – Indefinite term

Compensation: $9,500,000 base salary + up to $2,000,000 in monthly performance bonuses

Who are we looking for?

We're seeking a results-oriented leader with solid experience in Customer Experience (CX), Inbound Call Management, and Cross-Selling strategies. The ideal candidate has at least 12 months of experience in roles such as Operations Manager, Coordinator, or Account Manager, preferably in the BPO industry.

Requirements:

  • English level: B2+ or higher (C1 preferred)
  • Completed technical, technological, or professional degree in a related field
  • Proven ability to lead high-performing teams
  • Strong understanding of operational KPIs

What we offer:

  • Monthly performance bonuses
  • Prepaid healthcare after 3 months
  • Choose your benefit: Spotify or Netflix
  • Fixed schedule assigned after training, within the 7:00 AM – 9:00 PM window (Sunday to Sunday)


#LI-Onsite

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