Bilingual Receptionist

Remote Bilingual Receptionist – Job Description

A Viva Engage client is seeking a highly professional and empathetic Remote Receptionist fluent in both English and Spanish to support a fast-growing U.S.-based law firm representing injured workers.

This role is ideal for someone with outstanding communication skills, a strong sense of accountability, and a passion for client service. You'll be the first point of contact for clients, helping them navigate legal processes with care and professionalism.

Job Duties:

• Answer incoming calls through a VOIP system in both English and Spanish

• Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel

• Forward calls to the appropriate departments and take accurate messages

• Schedule appointments and manage calendars

• Draft and send professional emails

• Communicate with internal teams using Microsoft Teams and Office 365

• Maintain a high level of professionalism and empathy when speaking with individuals experiencing work-related injuries

Requirements:

• Fluent in English and Spanish (able to read, write, and speak with near-native fluency)

• Previous experience in customer service or reception (experience in a legal setting is a plus)

• Reliable high-speed internet and a dependable computer setup

• Willingness to work on Colombian holidays (U.S. holidays are observed and paid)

• Strong sense of responsibility, punctuality, and commitment to quality work

• Empathy, professionalism, and a growth-oriented mindset

• Willingness to undergo background checks and additional screenings

Benefits:

• • Monday to Friday schedule
• 100% remote position
• Working hours: 8 AM – 5 PM Pacific Time
• Indefinite-term contract
• Paid time off in your first year
• Internet and electricity allowance (150,000 COP/month)

Job Type:

Full-time

Independent Contractor

Salary:

2,800,000 COP/month + 150,000 COP monthly allowance for internet and electricity + All Colombian labor law benefits

Take the Next Step:

If you're a motivated and service-driven professional ready to join a fast-paced, mission-driven team, we want to hear from you.

Resumes must be submitted in English.