Technology Operations

hace 2 semanas

Perímetro Urbano Medellín, Colombia Deckard A tiempo completo US$60.000 - US$90.000 al año

We're opening an internal opportunity for a team member to step into a role focused on IT strategy, technology operations, and ongoing systems optimisation.

This role combines strategic thinking with hands-on technical capability, helping shape the long-term IT direction for Deckard while also supporting daily operational needs.

Key Responsibilities

IT Systems & Application Administration

  • Govern and manage business applications, including:
    • Atlassian Suite
    • Google Workspaces
    • Other internal SaaS tools
  • Maintain system documentation, standards, and IT policies

Operational Efficiency & Process Optimisation

  • Improve HR IT onboarding and offboarding processes
  • Develop internal support standards and self-service resources
  • Manage support queues and triage
  • Reduce manual workload through automation-driven approaches (if applicable)

Asset & License Management

  • Manage software licensing lifecycle
  • Oversee IT hardware and accessories
  • Handle procurement, vendor coordination, and decommissioning

Compliance & Security Support

  • Support Drata agent compliance monitoring
  • Lead and maintain MDM device rollout
  • Ensure alignment with internal policies and security standards

End User Support

  • Provide internal support for software, hardware, and systems
  • Support troubleshooting and operational IT requests
  • Collaborate with non-technical teams with clear and effective communication

Strategic IT Contribution

  • Contribute to the development of Deckard's long-term IT strategy
  • Evaluate risks and system inefficiencies
  • Recommend scalable tools, processes, and improvements
  • Balance strategic priorities with operational workload

 What We're Looking For

Technical / Functional Skills

  • Strong understanding of IT systems and SaaS administration
  • Experience with O365, Atlassian, or Google Workspace
  • Familiarity with MDM, compliance tooling, or device management
  • Ability to troubleshoot user and system issues effectively
  • Experience building or maintaining standards, documentation, or governance

Core Competencies

  • Strong critical thinking and problem-solving abilities
  • Clear communication with technical + non-technical audiences
  • Ability to prioritise in a fast-moving environment
  • Ownership mindset with proactive follow-through
  • Collaborative, supportive cross-functional work style

 Why This Role Matters

As Deckard grows, our IT function must evolve to support it.
This role will ensure we build a scalable, secure, compliant, and efficient IT environment, contributing directly to our long-term operational resilience and strategic success.

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