Customer Service Representtive

hace 5 días


Pereira, Risaralda, Colombia GKF Groups A tiempo completo

We are the top freight forwarders and logistics professionals network. We are looking for a proactive, detail-oriented, and service-driven Customer Service Representative to join our dynamic team in Pereira.

Key Responsibilities:

  • Serve as the first point of contact for member inquiries via phone, email, and live chat.
  • Provide accurate information about our services, events, and membership benefits.
  • Support members in resolving issues promptly and professionally.
  • Maintain and update member records in our CRM system.
  • Follow up on open cases to ensure resolution and client satisfaction.
  • Collaborate with the operations and sales team to ensure smooth communication and workflow.
  • Prepare and share reports on client feedback and service performance.

Requirements:

  • Fluent in English (spoken and written) – this is a must.
  • Strong communication and interpersonal skills.
  • Proactive problem-solving approach.
  • Ability to manage multiple tasks and work under pressure.
  • Previous customer service experience preferred, especially in logistics, events, or B2B environments.
  • Basic computer skills (MS Office, CRM platforms).

We Offer:

  • A professional and supportive work environment.
  • Opportunities for growth within an international business network.
  • Training on our systems, events, and global logistics industry.

Tipo de puesto: Tiempo completo


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