Professional Services Manager

hace 1 semana

Bogotá, Bogotá D.E., Colombia Movate A tiempo completo $8.000.000 - $12.000.000 al año

As the Manager within Professional Services, you will lead a team of highly skilled engineers and consultants who deliver large-scale solutions to enterprise customers. Your mission is to ensure high-quality delivery, drive team utilization and bill-rate targets, scale the service offerings globally/regionally, and act as a strategic interface with the clients.

Key Responsibilities

  • Lead, mentor and scale a team of delivery consultants/engineers focused on engagements (design, deploy, migrate, optimize).
  • Ensure consistent and predictable delivery of services.
  • Partner closely with client to align services scope, pricing, timeline and resource commitments; provide input into proposals and offer managed services as required.
  • Drive resource planning, staffing, utilization metrics, revenue forecasting, project backlog management, timesheet/expense approval.
  • Establish and drive continuous improvement of delivery processes (methodology, templates, tooling, automation) to improve time-to-value, quality, repeatability and scalability of engagements.
  • Participate in weekly, monthly and quarterly reviews with customers and internal stakeholders to highlight outcomes, feedback, escalations and future opportunities.
  • Act as a trusted advisor with customers, ensuring the delivery team deeply understands customer technical/business needs, builds lasting relationships and helps them achieve security results.
  • Manage professional growth, hiring, training, performance and career development of team members.

Required Skills & Experience

  • 8 years of experience in professional services/consulting, with at least 3 years in a team leadership role delivering security/networking services.
  • Strong hands-on background (or familiarity) with (cloud-delivered firewall, secure web gateway, zero-trust network access, SWG, SSE, etc).
  • Proven track record managing large scale deployments globally or across regions (multiple geographies, distributed teams, complex enterprise customers).
  • Excellent cross-functional collaboration skills: able to engage with Sales, Product, Support, Customer Success, Partners and Delivery teams.
  • Strong business acumen: able to forecast revenue, utilization, margins, drive productivity, deliver customer satisfaction (CSAT/NPS) and service renewal/expansion.
  • Excellent communication and executive presence: able to translate technical and business issues, influence stakeholders at all levels, handle escalations.
  • Preferably certifications such as CISSP, PMP or vendor-specific certifications (Networks certifications).
  • Bachelor's degree in technical discipline (Computer Science, Information Systems, Electrical Engineering) or equivalent professional experience.

Nice-to-Have

  • Experience in automation of service delivery or cloud-based deployments (public cloud, multi-cloud).
  • Experience building or scaling a Services COE (center of excellence) or automation tools for delivery.
  • Experience working in a high growth, fast-paced cybersecurity company from a professional service or consulting standpoint.
  • Familiarity with tooling: CRM (Salesforce), service delivery platforms, project/portfolio tools.
  • Advanced English.

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