Sales Consultant

About UsOur mission to revolutionize the hospitality industry. We exist to reinvent hospitality with AI-driven execution. By transforming long-term luxury rentals into exceptional short-term experiences, we deliver unparalleled quality and service to our guests. At the same time, we empower property managers to unlock the full potential of their properties, maximizing their buildings top line. Our vision? To become the go-to solution for property managers across the U.S. We're expanding city by city, bringing our innovative approach and passion for excellence to new markets and communities. What makes Cloud9 truly unique isn't just our commitment to service—it's our people. We believe in the power of teamwork to drive success. Whether you're a guest, a partner, or part of our team, you'll find collaboration, trust, and shared purpose at the heart of everything we do.We don't hire to fill seats. We hire to pull levers that move numbers. Outcomes > effort > intentions.Our core values are speed, meritocracy, accountability, and execution.Location: Bogotá, Capital District, Colombia — Hybrid (3 days office / 2 remote)Employment Type: Full-timeDepartment: Revenue (Sales & Reservations)Compensation: COP $8,000,000 / month base + 10% quarterly bonus; path to revenue share for top performersOverview / ApplyOur mission: Reinvent hospitality with automation and AI. Build the AI-powered operating system for short-term rentals—where response time, personalization, and conversion compounding do the talking.Hiring philosophy: We don't hire to fill seats. We hire to pull levers that move KPIs. Intentions don't pay the bills—outcomes do. Performance is public. Meritocracy or bust.Role SummaryHigh-leverage closer role. You will stop the daily revenue bleed, cut first-response from 23 minutes to 2 minutes, and convert qualified demand at scale. You partner tightly with the Revenue Lead and CEO. Coordinators who only "manage" will not survive here. We want doers who wield AI like a weapon, diagnose pipeline friction in real time, and own the number. (Tactical Acquisition & Tactical Assignments—TATA—all day. )Responsibilities (Outcomes, not tasks)Crush response time: Drive median first-response from 23:00 → ≤2:00 by Week 3.Lift conversion: Hold ≥70% conversion on qualified inbound inquiries by Day 60.Recover leakage: Win back 20+ percentage points of qualified revenue currently lost to slow replies by Quarter 1.Personalize at scale: Deploy AI-assisted offers/scripts to boost quote-to-book rate +15% within 30 days.Outbound pounces: Run proactive follow-ups on high-intent leads to cut abandonment by 40% in 60 days.A/B offers: Test price/packaging/urgency angles to raise ADR-adjusted conversion without discount addiction.Escalate with judgment: Step in as human closer when bots stall—salvage ≥30% of AI-stuck threads.Pipeline hygiene: Keep CRM fields 100% accurate; no ghost leads, no stale statuses. Zero tolerance for slippage.Scoreboard clarity: Publish your daily SLA, qualified conversion, recovered revenue, and pipeline—impossible to hide.Prompt engineering: Improve assistant prompts weekly; reduce bot handoff rate −25% by Day 45.Results (Success Looks Like…)Median first-response ≤ 2:00 across all inbound channels.Qualified conversion ≥ 70% with ADR protected.Recovered revenue +20pp vs. baseline leak; run-rate up and visible in the public board.Bot → human handoffs down 25–40% with higher close on handoff cases.No pipeline rot: 100% of leads have next action and timestamp.Reviews mention you by name for clarity, speed, and care (yes, sales creates love when done right).Requirements2–5 years in high-velocity inbound sales/reservations or similar (travel, hospitality, SaaS, contact-center sales).Flawless English (near-native) in voice and writing. Zero grammar mistakes.Proof of impact: Bring before/after KPIs you personally moved (response time, conversion, revenue).AI-native: Prompt engineering, CRM+inbox automation, and A/B testing literacy.Speed discipline: Comfort operating under strict SLAs and real-time dashboards.Owner mindset: You track, report, and fix—without hand-holding.Interview warning: You will walk us step-by-step through how you moved a KPI in your last role. If you can't, you don't pass.Bonus Levers: OTA/channel expertise, luxury sales, WhatsApp commerce, dynamic pricing instincts, post-stay upsell chops.Who This Role is NOT ForPeople who confuse effort with results.Anyone who needs weeks of warm-up to start selling.Folks who fear direct, in-the-moment feedback."Traditionalists" who resent AI tools.Box-checkers who hide behind busywork or meetings.Compensation, Benefits & RelocationBase: COP $8,000,000 / month.Bonus: 10% of base paid quarterly for hitting SLA + conversion targets.Upside: Revenue-share opportunities for top 10% performers.Benefits: Hybrid flexibility (3 office / 2 remote), PTO, and ongoing AI tooling.Relocation: Support within Colombia for A-players. Comp is tied to outcomes. Scoreboard decides.Core Values (Mandatory)Meritocracy – Outcomes > effort. Performance is public and measurable.Execution – Doers win. Prioritize, test, deliver fast.Radical Feedback – Real-time corrections. No politics.Championship Team – Only A-players. Mediocrity is cut fast.7/30/90 Day ScorecardDay 7Live in all systems; first offers sent within 48 hours.Draft your personal prompt pack; baseline your KPIs (SLA, conversion, leak).Day 30Median first-response ≤ 3:00; trending to 2:00.Qualified conversion ≥ 60%; two winning offer scripts proven.Bot handoff close-rate +15% vs. baseline.Day 90First-response locked at ≤ 2:00.Qualified conversion ≥ 70% with ADR guarded.Recovered revenue +20pp vs. Day-0; you're the public scoreboard benchmark others chase.Reality check: This is an emergency revenue rescue. Standards above feelings. If you're a killer who wants your paycheck tied to visible, moved KPIs, step in and own the number.Why Join Us? Cloud9 is more than a company; it's a community of dreamers, doers, and problem-solvers who share a common goal: delivering excellence in every interaction. If you're passionate about innovation, value teamwork, and want to grow in a fast-paced environment, Cloud9 is the place for you. Together, we're not just building better stays—we're building a better way forward for the hospitality industry.Our Core ValuesMeritocracy – Performance is public, measurable, and rewarded.Execution – Doers win. Deliver fast, adjust faster.Radical Feedback – Real-time corrections, no politics.Championship Team – Only A-players stay. Mediocrity is cut.Cloud9 does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.