Desktop Support Admin I

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background.

As the 2nd largest business support solutions (BSS) provider, CSG International provides solutions to a global client base. Join an elite team of IT professionals who are driven for success in finding innovative solutions for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams. Our
Desktop Support Administrator
positions are key to the quality resolution of client service requests which includes but is not limited to: PC hardware and operating systems, software application installation, configuration, and upgrades.

We are looking for a Desktop Support Administrator who will:

• Installs, configures and troubleshoots desktop systems
• Maintains passwords, data integrity and file system security
• Proactively identifies process gaps and recommends solutions
• Hardware and Software Inventory tracking and management
• Provides provisioning and support for printer and mobile devices
• Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Determine the scope of the trouble ticket and the responsible department

Is this opportunity right for you? We are looking for candidates who:

• Associates Degree Equivalent Experience required
• 1-2 years' experience in providing customer service in a technical support role
• Appropriate certifications such as A+, MCSA, MCSE, MCP, CCNA are not required, but are highly desirable
• Ideal skills include: Ability to learn and use professional concepts
• Ability to communicate highly technical information to both technical and non-technical users
• Ability to stand/walk up to 20% of day. Ability to lift up to 50 lbs.
• Ability to handle multiple tasks and tight deadlines
• Familiar with Windows 7, Windows 8 and Mac OS
• Experience with Office 2010, Lync 2010, VOIP, Remedy, HP Asset Center, provisioning Tablets and Smart Phones beneficial

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more

Location(s):
CO.Bogota.Office

Accommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:
Impact:
Always help and empower others, whether they're colleagues or customers. When our employees set their minds to something, great things happen.

Integrity:
Do what's right for our customers and our people while being authentic. We treat everyone with trust and respect—that's just who we are.

Inspiration:
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.