Manager, Business Control

Requisition ID: 245898

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Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

 

Purpose

The Manager, Business Control, leads a team responsible for supporting Contract Owners across the Third-Party Management Lifecycle. This role ensures the delivery of consistent, high-quality support for supplier onboarding, risk assessments, and lifecycle activities, while maintaining compliance with enterprise policies. The Manager drives operational excellence, stakeholder alignment, and continuous improvement across the Control Tower function.

Accountabilities

• Build, lead, and develop a high-performing team of Analysts supporting Contract Owners through procurement and third-party risk processes.

• Foster a culture of accountability, continuous improvement, and professional growth.

• Lead and mentor a team of Analysts supporting Contract Owners across procurement and third-party risk activities, ensuring consistent delivery of support services across procurement intake, Due Diligence Questionnaires (DDQs), payment setup, renewals, and reassessments.

• Oversee end-to-end supplier onboarding and lifecycle management, ensuring timely execution and SLA adherence.

• Act as a central point of contact for internal stakeholders including Sourcing, Control Functions, TPRM, Legal, and Business Lines.

• Facilitate collaboration and resolve escalations to ensure smooth execution of third-party processes.

• Establish and track KPIs to measure team performance and service delivery. Provide regular reporting and insights to senior leadership.

• Identify opportunities to streamline workflows, enhance user experience, and improve operational efficiency.

• Lead or contribute to transformation initiatives within the Procurement Control Tower.

• Ensure adherence to Procurement and Third-Party Risk Management policies and procedures.

• Identify and mitigate risks associated with supplier engagements.

• Support the development and execution of strategic plans related to third-party lifecycle management.

• Provide input into policy updates, system enhancements, and governance frameworks.

• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Contribute to a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Reporting Relationships (Job Titles only)

Primary Manager:

(include secondary Manager if applicable)
• Senior Manager, Business Control

Direct Reports:
• Analyst, Business Control

Shared Reports (solid/dotted if applicable):
• NA

Dimensions

• Oversee a team of X direct full-time employees

• This role is global in nature and supports multiple categories and business units.

• Key contacts include individuals across multiple Business Lines and Functions

• Supports department goals & objectives related to Value Creation

• Supports adherence to Procurement and Third-Party Management Policy

• Services the Global Enterprise

• Subject to SOX reporting accountabilities for controls documentation and audit support

Education / Experience / Other Information

• English B2+ Conversational Level

• College Diploma or University Degree in related field

• 3+ years of experience in years working experience (business administration, business analysis, operations experience and/or business help desk

• Experience with Business Control,third-party risk management processes, Risk consultant in a highly regulatory enviroment.

• 2+ years of people management experience (7 to 10), preferably in a matrixed or cross-functional environment.

• Clear, thoughtful, and influential communicator, capable of engaging senior stakeholders and translating complex processes into actionable guidance.

• Strong attention to detail and operational consistency, with the ability to set quality standards and monitor adherence across the team.

• Skilled in data analysis and reporting to support performance tracking and decision-making.

• Effective written, oral, and presentation skills, with the ability to tailor messaging for diverse audiences including executives, business lines, and control functions.

• Strategic thinker with a proactive approach to operational challenges.

• Ability to manage multiple priorities and drive results in a fast-paced environment.

• Familiarity with Scotiabank Business Lines and Corporate Functions to support their third-party needs

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), with the ability to produce executive-level reporting, dashboards, and presentations

• Self-motivated, proactive, and effective in leading cross-functional teams.

Working Conditions

Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s):  Colombia : Bogota : Bogota 

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.