D365-technical and Functional Sme

To provide both technical and functional expertise of the D365 F&O with focus on enhancing the performance, efficiency and capability of the Control Risks business.

This is a hands-on role and the holder will equally provide configuration to Dynamics 365 F&O as well as assisting in the implementation and support of Dynamics 365 solutions (existing D365-CE, HR and any ISVs)

This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way

**Responsibilities**
- Working closely with the D365 Solution Architect to support the delivery of D365 initiatives, especially Finance and Operations. This role has a large focus on D365 - Finance and Operations
- Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog
- Inspiring the business through demonstrations of the possibilities of D365 F&O, CE & HR modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions
- Maximising the use of D365 F&O, CE & HR partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible
- Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs
- Developing functional designs, test plans and scripts where applicable
- Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions
- Go-live and post-live support
- Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures
- Preparing and representing D365 F&O, CE & HR changes at CAB
- Advising customers on best practices for D365 F&O, CE & HR processes, user interface and architecture
- Advising on complex D365 F&O, CE & HR cases and proposing comprehensive solutions
- Working with Strategic Transformation teams on ad hoc projects as a SME utilisation resource from Enterprise Apps team to complete project tasks on time and within budget
- Developing solutions that improve the efficiency and capability of F&O system users
- Implementing product best practices based on Microsoft Dynamics standards and supported configurations
- Help and guidance with training SME’s in areas specific to their BAU activities
- Working closely with the D365 technical delivery manager on areas that require further engagement with the business and partner where required
- Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base
- Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers
- Assisting in the platform releases (upgrades) with regression testing and working with the business to arrange functional tests
- Data migration: Assist with the facilitation of data sets for ETL activities e.g. Wave 2, working with the business teams
- Facilitate the collection of diverse data sets from different sources and provide insight into the data based on business needs/requirements. Translate data analysis into impactful insights.

**Requirements**:

- 3+ years of experience configuring and implementing Dynamics 365 Finance and Operations
- 1+ year of using or supporting or implementing Dynamics CE preferred
- Bachelor’s degree in accounting or finance preferred and 3+ years relevant work experience and relevant college coursework in computer science, information technology or a related area; or bachelor’s degree in computer science or information systems and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area
- Good knowledge of D365 F&O, CE & HR
- Proven experience in business analysis with organisations of various size and complexity
- Business process mapping and optimisation
- Excellent problem-solving and analytical skills
- Experience leading ongoing reviews of business processes and developing optimisation strategies
- Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder
- At least a decent level of English knowledge and communication