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Information Technology Support Specialist
hace 2 semanas
ROLE:
The IT Support Technician is responsible for serving as the point of contact for all IT-related questions at the user level. They respond to user needs in a timely manner and ensure the optimal functioning of all systems, among other duties.
Requirements:
- Associate's or bachelor's degree in IT
- 2+ years of IT support experience
- Knowledge of Office 365, Windows, networking (VPN, firewalls, VLAN, routing), and IT service management
- Strong organizational, problem-solving, proactive, and leadership skills
Key Responsibilities:
- Provide remote technical support to users
- Install and manage network equipment (Cisco)
- Maintain documentation, inventories, warranties, and purchases
- Coordinate with internal teams and external vendors
