Assistant Manager

Requisition ID: 241630

Thanks for your interest in ScotiaGBS, the best campus in Bogota.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.

 

Purpose

Contribute to the overall success of the Asset Servicing ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team's business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Drives and enhance a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Ensure operational efficiency of the Income Processing is maintained at a high level in accordance with approved policy and procedures by; organizing, prioritizing, and supervising workflows, and deploying staff accordingly, monitoring work in progress, providing direction / follow up as required; checking/authorizing various components of income transactions as assigned; monitoring outstanding payments due from depositories/issuers/financial institutions.
• Assisting in the implementation of new processes/ systems as required; identifying challenges and pursuing opportunities to improve processing efficiency; solving problems of an unusual nature including identifying the root cause of the problem and what is required to prevent a recurrence.
• Ensure a high level of customer service is provided to all business lines by ensuring that all transactions are completed in an accurate and timely manner; responding promptly, accurately and professionally to inquiries from internal/external customers; providing technical expertise and specialized assistance relative to Income Processing. 
• Effectively assist to develop the team by ensuring a high degree of productivity and providing ongoing monthly coaching feedback and ensuring appropriate training/cross training is provided as required and/or available; assist with the preparation of performance appraisals.
• Assist with managing related risk and minimize losses by reviewing and sign off the team's work; ensuring effective procedural and management controls in place are followed.  Ensure the team is following escalation procedures for any potential losses; challenging/reviewing existing procedures to ensure adequate controls are implemented.
• Provide ongoing assistance to the department manager by reviewing and ensuring the control accounts are updated and or cleared daily to avoid outstanding items from getting aged.  Train and cross-train other team members when required and providing support with each other's functions with volumes and projects and perform any ad hoc functions/sundry duties.  
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
• Builds a high-performance environment and assist with implementing a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviours, communicating vison/values/business strategy.

Reporting Relationships

Primary Manager: Manager, GWO - Middle Office - Asset Servicing
Direct Reports: N/A
Shared Reports: N/A   

Dimensions

• Sound knowledge of the Bank's Securities & Operations group and securities industry practices and regulations and a detailed knowledge of practices and policies associated with CAD, USD, and foreign Income Processing.  
• Expert understanding of ADP's income processing application (DIVSY) and a sound knowledge of related BFS applications (e.g., IMPACT) as well as the various systems and processes used by Securities Depositories (CDS, DTCC and sub-custodians Clearstream, Citi, BNP and HSBC)
• Good organizational skills including the ability to effectively prioritize/delegate and deal with a variety of tasks and situations on an ongoing basis
• Strong data analyst with high attention to detail
• Excellent verbal and written communication skills

Education / Experience / Other Information

• 2-3 year of experience in financial services / reconciliation procedures / accounting
• 2-3 years Capital Markets industry experience/knowledge; ideally within Asset Servicing
• Expert knowledge on Income Processing, stock borrow loan transactions, fail trades and various market entitlements compensations (trade date vs settlement date market)
• Strong knowledge of related processing systems related to entitlement processing which includes various Broadridge products including ADP, Dividend Re-Write, DTC, CDS, Clearstream, BNP, Citi, HSBC, Escape, AS400, OnDemand (COLD) Nice to have. 
• Excellent technical skills (VBA, SQL, PowerBi, Python, R).
• Leadership skills. 
• Knowledge in Corporate Events or Corporate Actions (Stock Splits, Dividends, M&A-Mergers & Acquisitions, Spin-Offs, Tender Offers)

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence. 
• Work volumes are subject to market volatility and can therefore swing to the extreme; pressure situations are frequent and market dependent.
• The department is subject to a very high rate of change based on market conditions.  Change regularly outpaces Asset Servicing ability to define policies, procedures, and systems in support of the high degree of change.  Ongoing new business flow introduced needs to be adaptable and meet tight deadlines to ensure best in class customer service.

Location(s):  Colombia : Bogota : Bogota 

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.