CX Agent

hace 4 días

Bogotá, Bogotá D.E., Colombia Influur A tiempo completo

Influur is the first startup that operates as an app-based community, directly creating jobs for influencers, creators, and brands worldwide. The company emerged from the communication struggles between influencers and brands—an experience shared by our founding team at various points in their careers. We have developed a streamlined solution from the influencer's perspective, making Influur the premier platform where influencers feel they belong in a professional space.

At Influur, our leadership enjoys working side by side with our team, providing unique growth and development opportunities. Since day one, we have been genuinely people-oriented, recognizing the value of co-creation while offering a distinctive employee experience.

The Role

We are looking for a Customer Experience Agent who can provide exceptional customer service and support to our creators, influencers and brands. We are looking for someone who is willing to go the extra mile to understand the inquiries and work hand to hand with our product and tech team to find a quick solution. This person should be tech savvy and data driven, looking to grow a career in a one of a kind tech company.

Key Responsabilities
  • Deliver top-notch customer service and support to creators, influencers, and brands.
  • Collaborate closely with the product and tech teams to understand and resolve customer inquiries and issues promptly.
  • Demonstrate strong tech-savviness, including a deep understanding of the companys products and services.
  • Create and manage support tickets efficiently using Jira to track customer issues and resolutions.
  • Utilize HubSpot to support and engage with customers effectively, including responding to inquiries, managing communication, and tracking customer interactions.
  • Stay up-to-date with product updates, features, and industry trends to better assist customers.
  • Work together as a team to deliver seamless customer support and solutions.
Desired Background
  • Bilingual - English/Spanish.
  • Studies in digital marketing, communications, engineering, data, among others.
  • Outstanding communication skills
Desired Technical Skills
  • Jira
  • Hubspot
  • Social Media
What we offer
  • Opportunities to grow and develop
  • Working remotely in a diverse and fast paced startup
  • Great compensation package in USD

  • Director, CX Operations

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Broadvoice A tiempo completo

    POSITION SUMMARYAs Director of CX Operations, you will spearhead the modernization of our contact center and customer experience operations. Reporting to the Chief Operating Officer, you will drive strategic initiatives to enhance efficiency, scale our AI-driven automation, and optimize processes across customer care and technical support teams spanning...

  • CX Support Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Rappi A tiempo completo $2.000.000 - $4.000.000 al año

    Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and secondsDo you want to know why Rappi? WE SEE OPPORTUNITIESwhere others see problems WE SEE CLOSEwhere others see distance WE SEE ADRENALINEwhere others see pressure.Join a team where we are all capable of...

  • CX Support Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Rappi A tiempo completo $4.000.000 - $7.000.000 al año

    Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and secondsDo you want to know why Rappi? WE SEE OPPORTUNITIES where others see problems WE SEE CLOSE where others see distance WE SEE ADRENALINE where others see pressure.Join a team where we are all capable of...

  • CX Support Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Rappi A tiempo completo US$42.000 - US$60.000 al año

    Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and secondsDo you want to know why Rappi? WE SEE OPPORTUNITIES where others see problems WE SEE CLOSE where others see distance WE SEE ADRENALINE where others see pressure.Join a team where we are all capable of...

  • Campaign Ops Specialist

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Bia Energy A tiempo completo

    En Bia Energy buscamos talentos visionarios, innovadores y agentes del cambio que estén dispuestos a redefinir los límites y marcar la diferencia en todo lo que hacemos. Si estás buscando más que un trabajo y estás ansioso por unirte a una comunidad que abraza la ambición de hacer las cosas de manera diferente llegaste al lugar correctoSeras...

  • Campaign Ops Specialist

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Bia Energy SAS A tiempo completo US$1.200.000 - US$3.600.000 al año

    En Bia Energy buscamos talentos visionarios, innovadores y agentes del cambio que estén dispuestos a redefinir los límites y marcar la diferencia en todo lo que hacemos. Si estás buscando más que un trabajo y estás ansioso por unirte a una comunidad que abraza la ambición de hacer las cosas de manera diferente llegaste al lugar correcto Seras...

  • Director, Cx Operations

    hace 6 días

    Bogotá, Colombia Broadvoice | GoContact A tiempo completo

    **About Broadvoice | GoContact** At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. Our holistic approach to CX sets us...

  • Director, CX Operations

    hace 2 semanas

    Bogotá, Colombia Broadvoice A tiempo completo

    At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid‑market businesses simplify service, enhance satisfaction, and swiftly resolve issues. Our holistic approach to CX sets us apart in the market. We don't just...

  • Director, CX Operations

    hace 2 semanas

    Bogotá, Colombia Broadvoice A tiempo completo

    At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid‑market businesses simplify service, enhance satisfaction, and swiftly resolve issues. Our holistic approach to CX sets us apart in the market. We don't just...

  • CX Support Agent

    hace 1 semana

    Bogotá, Colombia Rappicard A tiempo completo

    You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and...

  • Director, CX Operations

    hace 4 días

    Bogotá, Cundinamarca, Colombia Broadvoice A tiempo completo

    About Broadvoice | GoContactAt Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.Our holistic approach to CX sets us apart in the...

  • CX Support Agent

    hace 1 semana

    Bogotá, Colombia Rappicard A tiempo completo

    You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and...

  • CX Support Agent: Store Integrations Specialist

    hace 6 días

    Bogotá, Colombia Rappi A tiempo completo

    A leading technology company in Bogotá is seeking a Tech Support Agent to enhance the experience of our store partners. You will provide essential support for store integrations, addressing technical issues, and delivering exceptional customer service. The ideal candidate has at least a year of experience in technical support, outstanding communication...

  • Business Systems Engineer

    hace 6 días

    Bogotá, Cundinamarca, Colombia Mindbody A tiempo completo

    We're revolutionizing the fitness & wellness industry, and we're looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry's most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we're...

  • Agente para servicio al cliente boleteria

    hace 6 días

    Bogotá, D.C, Brazil, Colombia emtelco A tiempo completo $1.200.000 - $2.400.000 al año

    En la empresa EMTELCO CX & BPO tenemos esta gran oportunidad laboral para ti...Funciones: Importante y reconocida entidad comercial de boletería busca agentes call center, quienes serán los encargados de gestionar y/o atender las necesidades de los usuariosEl perfil requerido es:Técnico o estudiante en curso o aplazado de primeros semestres de nivel...

  • Agente Trilingue 3.7

    hace 2 días

    Bogotá, Colombia Ubiquity Global Services A tiempo completo

    Lets tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity,...