CX Support Agent

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.CX Support Agent page is loaded## CX Support Agentlocations: COL-Bogotátime type: Full timeposted on: Publicado hoytime left to apply: Fecha final: 4 de diciembre de 2025 (Quedan 6 días para realizar la solicitud)job requisition id: JR Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds**️ WE SEE OPPORTUNITIES** where others see problems**️ WE SEE CLOSE** where others see distance**️ WE SEE ADRENALINE** where others see pressure.Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.Find out how you will deliver magic together with us through your Rappi mission ********Revisa cómo impactarás nuestro ecosistema:****Summary: As a Tech Support Agent for our integrated stores with Rappi, you will be the essential link between our partners and the exceptional experience we aim to provide. Your primary role will be to offer specialized and efficient support for store integrations, particularly in Brazil. You will work collaboratively with our partners to solve problems, provide accurate information, and ensure that every interaction is seamless and satisfactory****Como parte de Rappi, serás responsable de:****Personalized Attention: Provide exceptional customer service, adapting to the specific needs of our store partners. You will be the friendly and knowledgeable voice that responds to their questions, concerns, and requests.Problem Solving: Diagnose and resolve technical and operational issues that may arise with store integrations. This includes addressing technical issues with systems, orders, and any other aspect related to the customer experience.Professional Advice: Offer guidance and advice on integration processes, system functionality, and any other inquiries our store partners may have. You will be an expert in our products and services.Complaint Management: Handle complaints and concerns comprehensively and effectively, turning negative situations into opportunities to demonstrate our commitment to customer satisfaction.Internal Coordination: Collaborate closely with internal teams to solve complex problems and ensure that partners receive accurate responses and appropriate solutions.Documentation and Feedback: Document all partner interactions, providing useful feedback to internal teams to continuously improve our services.Minimum 1 year of experience in technical support or customer service roles, preferably in the technology or e-commerce industry.Exceptional verbal and written communication skills.Empathy and ability to understand the needs and concerns of our partners.Basic knowledge of SQL (queries).Strong analytical skills and ability to research information.Ability to work in a fast-paced environment and handle stressful situations with calmness and professionalism.As a Tech Support Agent focused on our store integrations, you will be a crucial ambassador for our brand. Your dedication to exceeding our partners' expectations will significantly contribute to the positive reputation of our services and the ongoing success of our business.Tipo Empleador:RegularEmpleador:Rappi Technology ColombiaPara más información consulta nuestra pagina web y revisa nuestras reseñas en GlassdoorTe esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos ***#Rappi* **### Puestos similares (1)locations: COL-Bogotátime type: Full timeposted on: Publicado hoytime left to apply: Fecha final: 4 de diciembre de 2025 (Quedan 6 días para realizar la solicitud)#J-18808-Ljbffr