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Operations & Vendor Management Analyst (AI Startup – Remote LATAM)
hace 3 semanas
Our client is a t fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.
We're scaling fast and need a highly organized Operations & Support Analyst to keep our daily operations running smoothly.
This role requires someone detail-oriented, reliable, structured, and strong in vendor coordination. If you've handled vendor assessment, operational tasks, and support workflows before, you'll thrive here.
This is a hybrid Operations + Support position where you will:
Manage client support tickets
Coordinate internal operations
Conduct vendor assessment and vendor communications
Maintain documentation
Support logistics, scheduling, and cross-team workflows
You'll work with a lean global team (US + LATAM + India), so clear communication and strong follow-through are essential.
Key ResponsibilitiesClient Support & Ticket ManagementManage incoming support tickets and provide timely, professional responses
Escalate issues to technical or product teams
Track recurring issues, update FAQs, and identify automation opportunities
Execute recurring operational tasks with accuracy
Assist with scheduling, documentation, and internal workflows
Maintain Notion/Google Docs for internal processes
Ensure cross-team alignment and timely follow-up
Conduct vendor assessment and comparison
Support vendor onboarding and documentation
Communicate with vendors regarding deliverables, timelines, and expectations
Maintain a vendor database and structured tracking system
1–3 years in operations, support, logistics coordination, or vendor management
Demonstrated experience in vendor assessment (non-negotiable)
Experience with ticketing systems (HubSpot, Zendesk, Intercom) is a plus
Strong English (written & spoken)
Familiarity with AI tools (ChatGPT, Claude, Notion AI) or willingness to learn
Highly organized, structured, and reliable
Excellent communication across multiple teams
Ability to manage simultaneous tasks and deadlines
Proficiency in Google Workspace, Notion, Slack, Excel/Sheets
Detail-oriented with strong follow-through
Curious and comfortable in fast-paced environments
Proactive problem-solver
Comfortable working independently with supervision when needed
USD $1,000–$1,400/month (contractor)
Monday–Friday LATAM schedule
Local holidays + paid time off
100% remote
A growing AI startup with strong career growth paths
