ServiceNow Architect

hace 3 días

Bogotá, Bogotá D.E., Colombia B&T Consulting Group A tiempo completo

B&T Consulting is recruiting top finance professionals for a medical industry company located in Colombia.

As part of the
Global Process Excellence
organization, the ServiceNow Architect will play a key role in the
Automation team
, driving innovative solutions that support the
Global Finance strategy
. This position will lead the design and delivery of enterprise-scale ServiceNow implementations. The role requires strong collaboration across global teams, mentoring developers, and ensuring alignment with ServiceNow best practices and organizational objectives.

Job Responsibilities:

  • Act as the technical lead for ServiceNow architecture within the Automation team, ensuring solutions align with
    Global Finance strategic goals
    .
  • Participate in stakeholder and client discussions to advise on technical design and solution architecture.
  • Conduct detailed requirement analysis to translate business needs into actionable technical designs.
  • Review and validate business requirements for technical feasibility and clarity.
  • Mentor developers and functional team members on ServiceNow best practices and standards.
  • Oversee release management activities, including update sets and runbook maintenance.
  • Ensure technical designs are scalable, maintainable, and secure, adhering to governance and compliance frameworks.
  • Perform peer reviews and quality checks to maintain solution integrity.
  • Identify risks, dependencies, and design gaps proactively, proposing mitigation strategies.

Qualifications:

  • 8+ years of hands-on experience with the ServiceNow platform.
  • 3+ years in a lead developer or architect-level role.
  • Expertise in the
    Customer Service Management (CSM)
    module.
  • ServiceNow Certified Application Developer (CAD).
  • At least one Certified Implementation Specialist (CIS) certification — ITSM preferred.
  • Strong understanding of ServiceNow architecture, integrations, and module configuration.

Preferred Qualifications:

  • Experience mentoring developers and reviewing technical deliverables.
  • Ability to represent technical solutions in client-facing discussions.
  • Background supporting enterprise or regulated environments.
  • Excellent communication and leadership skills with a proven ability to collaborate across global teams.

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