Collections Sr Specialist
hace 3 días
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can ExpectResponsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum in a GBS environment. Work closely with Customer Service and Sales Organization. Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. Focus activities on being customerminded, while achieving corporate DSO goals and minimizing bad debt exposure
How You'll Create Impact- Responsible to monitor assigned customer accounts and tightly follow-up on past
due accounts.
- Daily contact with customers by phone or e-mail to collect past due amounts.
- Collaborate with offshore BPO Team around collections and cash applicaitons
- Research and resolve queries, disputes, complaints and short payments in a timely
manner.
- Respond timely to all e-mails and inquiries from internal and external customers
- Build good rapport and working relationships with key customers
- Maintain well-documented customer files and track collection efforts in collection
tool.
- Identify and escalate credit risks and uncollectable accounts to management
- Analyze accounts daily before releasing orders on hold
- Monitor credit limits and terms for customer accounts. Suggest adjusted credit
limits if appropriate
- Completion of administrative tasks as assigned by management
- Completion of ad-hoc requests and reports
- Work towards established goals and meet metrics (number of calls, amounts
collected, bad debt, etc.)
- Provide cross-team and back-up support
- Excellent Customer Service skills
- Excellent Communication skills (oral and written)
- Excellent interpersonal and rapport-building skills, strong team-player
- Positive attitude, proactive and flexible.
- Good organization skills and problem solving skills.
- Good analytical skills
- Ability to follow instructions and procedures and work towards set goals
- Ability to work under pressure and deal with competing priorities
- Strong computer skills and good experience with Microsoft products (Outlook,
Excel, Word) required
Your Background- Professional degree in any finance area
- 3 Years of relevant work experience or combination of work experience and
advanced education.
- Preferred experience in accounts receivable.
- Responsible and accountable for the collection of past due invoices and monitoring
of assigned customer accounts to maintain past due and credit risk at a minimum in
a GBS environment.
- Provide excellent customer service by responding to queries and resolving issues
and disputes raised by customers and internal stakeholders
EOE/M/F/Vet/Disability
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