Collections Specialist
hace 9 horas
Job Title:
Collections Specialist (Onsite)
Location:
Barranquilla, Colombia
Job Type:
Full-Time | Onsite
Industry:
Transportation & Logistics
About the Role:
We are seeking a proactive Collections Specialist to manage accounts receivable and support cash flow within a logistics environment. This role focuses on monitoring overdue accounts, communicating with customers, resolving billing disputes, and coordinating internally to ensure timely and accurate payment collection.
Key Responsibilities:
- Accounts Receivable Monitoring: Review aging reports to identify overdue balances, track payment trends, and prioritize collection efforts based on risk and exposure.
- Customer Communication: Contact customers via phone and email to follow up on unpaid invoices, send payment reminders, and resolve outstanding balances.
- Dispute Resolution: Investigate and respond to billing disputes related to freight charges, detention, demurrage, fuel surcharges, and other accessorial fees, working closely with billing and operations teams.
- Payment Processing & Reconciliation: Monitor incoming payments, match payments to invoices, and reconcile short or overpayments in coordination with finance.
- Documentation & Reporting: Maintain accurate collection notes, update account status in CRM or ERP systems, and generate collection performance reports.
- Internal Coordination: Liaise with billing, sales, and operations teams to validate charges, reissue invoices if needed, and support monthly A/R close and audits.
Essential Skills & Qualifications:
- Strong communication and negotiation skills
- Attention to detail and follow-through
- Ability to manage multiple accounts and deadlines
- Problem-solving mindset with a customer-focused approach
- Comfort working with financial data and aging reports
- Ability to work independently and collaboratively in an onsite environment
- Bilingual, English B2 or C1 preferably
Preferred Qualifications:
- Experience in collections, accounts receivable, or billing
- Familiarity with logistics or transportation billing concepts
- Understanding of freight terms, accessorial charges, and payment terms
- Proficiency with ERP systems, A/R modules, and Excel
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