Collections Specialist

hace 6 horas

Barranquilla, Atlántico, Colombia Logistics One Source A tiempo completo

Job Title:
Collections Specialist (Onsite)

Location:
Barranquilla, Colombia

Job Type:
Full-Time | Onsite

Industry:
Transportation & Logistics

About the Role:

We are seeking a proactive Collections Specialist to manage accounts receivable and support cash flow within a logistics environment. This role focuses on monitoring overdue accounts, communicating with customers, resolving billing disputes, and coordinating internally to ensure timely and accurate payment collection.

Key Responsibilities:

  • Accounts Receivable Monitoring: Review aging reports to identify overdue balances, track payment trends, and prioritize collection efforts based on risk and exposure.
  • Customer Communication: Contact customers via phone and email to follow up on unpaid invoices, send payment reminders, and resolve outstanding balances.
  • Dispute Resolution: Investigate and respond to billing disputes related to freight charges, detention, demurrage, fuel surcharges, and other accessorial fees, working closely with billing and operations teams.
  • Payment Processing & Reconciliation: Monitor incoming payments, match payments to invoices, and reconcile short or overpayments in coordination with finance.
  • Documentation & Reporting: Maintain accurate collection notes, update account status in CRM or ERP systems, and generate collection performance reports.
  • Internal Coordination: Liaise with billing, sales, and operations teams to validate charges, reissue invoices if needed, and support monthly A/R close and audits.

Essential Skills & Qualifications:

  • Strong communication and negotiation skills
  • Attention to detail and follow-through
  • Ability to manage multiple accounts and deadlines
  • Problem-solving mindset with a customer-focused approach
  • Comfort working with financial data and aging reports
  • Ability to work independently and collaboratively in an onsite environment
  • Bilingual, English B2 or C1 preferably

Preferred Qualifications:

  • Experience in collections, accounts receivable, or billing
  • Familiarity with logistics or transportation billing concepts
  • Understanding of freight terms, accessorial charges, and payment terms
  • Proficiency with ERP systems, A/R modules, and Excel

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