Senior Systems Support Analyst

Requisition ID: 241700

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture.

Purpose
The Application Support team is responsible for providing production support and maintaining applications within Content Services Team that primarily services small business, commercial and corporate clients. With your BA, systems support analysts, and developer teammates, the vision is to provide technical support and solutions to meet the needs of our customers.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Efficiently support applications to meet business objectives by analyzing user requirements, providing technical specifications to help maintain systems according to standards.
• Provide production support to assigned applications by identifying, evaluating, escalating, resolving problems, and supporting other team members. The incumbent is required to be part of a rotation to carry the on-call phone approximately 50% of the time to ensure systems support is readily available and that systems are operational according to documented user service level agreements.
• Keep current on rapidly changing technological trends, document, self-teach new technologies and maintain an understanding of the department's business and technology strategies.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Reporting Relationships
Primary Manager
: Platform Engineer Lead

Direct Reports:
NA

Shared Reports (solid/dotted if applicable):
NA

Dimensions:
NA

Education / Experience / Other Information (include only those that are specific to the role)

• Experience supporting Content Management applications, such as BOX console and APIs preferred.
• Experience in server management in Windows (IIS) and Linux (Red-Hat).
• Incident Management experience.
• Previous experience in a technical or operational support helpdesk role
• Familiarity with ServiceNow, JIRA and Confluence
• Good interpersonal and expert communication skills written and verbally to colleagues, senior management, external vendors, and various business lines
• Experience in Java, database skills, including MS-SQLSERVER and write simple to medium SQL queries.
• Familiarity with Agile practices (Kanban board and Agile ceremonies).

Competencies: NA

Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence

Location(s): Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.