Bilingual Associate Researcher
hace 2 semanas
Vacante: Investigador Asociado (Associate Researcher)
Ubicación:
Bogotá
Modalidad:
Híbrido
Horario:
Lunes a viernes, de 8:00 a.m. a 5:00 p.m. (CST)
Nivel de inglés:
C1 (avanzado)
¿De qué se trata este rol?
Este puesto está enfocado en contactar profesionales de la salud para recopilar información mediante entrevistas telefónicas. Aunque se llama "investigador", el trabajo diario se parece mucho al de atención al cliente, ya que implica comunicación constante, seguimiento, y manejo de herramientas digitales. Es ideal para personas con experiencia en
Customer Service
, administración o soporte remoto.
¿Qué hace la persona en este puesto?
- Llama y envía correos a proveedores de salud para invitarlos a participar en investigaciones
- Agenda entrevistas según disponibilidad del proveedor
- Realiza llamadas de investigación cuando sea necesario
- Documenta y da seguimiento a todas las actividades de contacto
- Participa en reuniones de calidad con el equipo
- Apoya a compañeros en procesos de investigación y proyectos
- Asiste a reuniones internas
- Realiza otras tareas administrativas según se requiera
Requisitos:
- Actitud proactiva y orientada a resultados
- Excelente comunicación escrita y verbal en inglés (B2+/C1)
- Comodidad para dar y recibir retroalimentación
- Experiencia en atención al cliente BPO y tareas administrativas
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