Senior Operations Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does an Senior Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Senior Operations Manager.

Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.

Responsibilities:

• Responsible for managing the day-to-day business operations managing a team of up to 150 FTE; reporting the Vice President.

• Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, and you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually). 

• You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.

• You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate). 

• We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.

What we're looking for:

• B2 English Level or Higher.

• Two plus years of managing supervisors in the call center environment; BPO experience is a plus

• One plus year of client management experience

• (nice to have) Bachelor degree in business administration or management

• Excellent communication and presentation skills

Job Expectations:

• This application will be used for positions that are located on-site at one of our offices in Cali. 

• We ask that Senior Operations Managers have an open and flexible schedule - the hours of operations depend on the clients' needs

Do you have what it takes to become an Senior Operations Manager?

About TaskUs

TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.

As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL