ServiceNow Developer

About hireworks

hireworks is building a community of top talent in key international markets by unlocking unparalleled access to positions at leading U.S. based companies. As your employer, hireworks will ensure you have a seamless interview, onboarding, and employee experience - providing ongoing support and resources along the way. Established in 2023, hireworks is forging corp-to-corp relationships with leading U.S. based organizations looking to grow their teams with best-in-class talent around the world. Working with hireworks means unlocking access to a network of local peers and mentors and career opportunities through our client network.

About Acorns

Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life-stage products serving the needs of kids, teens, adults, and parents. Named one of Times Worlds Best Brands of 2024, Acorns has helped over 14 million people save & invest over $25 billion dollars, much of it from spare change and small amounts. At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing.

About the Position

Acorns is seeking experienced ServiceNow contractors with strong application development and configuration expertise to drive the growth of our ServiceNow platform implementation. This role prioritizes custom application development, workflow automation, and business process configuration while maintaining essential platform administration capabilities to support our rapid growth trajectory.

Current Implementation Status

• Platform: ServiceNow Yokohama-release is in production
• Implemented Modules: Major Incident Management, Problem Management/Root Cause Analysis, basic CMDB, Change Management (near deployment)
• Active Integrations: AWS, GCP , Datadog, GitHub, Bitbucket, Harness
• Planned 2026 Implementations:
  • Jira JSM to ServiceNow Service Desk migration
  • FSO Pro+ for Banking Operations and Visa dispute management
  • Financial Operations workflows
  • Minimal Salesforce Integration for Major Incident Management
  • Additional business applications/requirements as necessary

What You'll Do

Application Configuration & Development (65%)

• Design, configure, and customize ITSM, ITOM, CSM, FSO Pro+, and banking operations modules
• Configure applications and workflows using ServiceNow's low-code/no-code capabilities
• Configure workflow automation using Flow Designer, Playbooks, and Process Automation
• Create and enhance business rules, client scripts, UI policies, and advanced scripting solutions
• Configure service catalogs, forms, knowledge bases, and user interfaces following UX best practices
• Extend and improve CMDB implementation with automated discovery and data integrity management
• Build comprehensive reporting solutions, dashboards, and analytics to support business intelligence
• Develop and maintain integrations with third-party systems using Integration Hub and REST/SOAP or other appropriate APIs

Platform Administration & Governance (25%)

• Maintain development, test, and production ServiceNow instances following SDLC best practices
• Execute ServiceNow patches, updates, and semi-annual upgrades with minimal business disruption
• Implement change management processes and environment synchronization standard operating procedures
• Ensure platform security, performance monitoring, and availability standards
• Coordinate with ServiceNow Support for technical issues and platform optimization

Training & Documentation (10%)

• Develop training materials and assist with the delivery of user education sessions for new applications
• Create comprehensive documentation for custom applications, configurations, and workflows
• Provide knowledge transfer sessions to internal teams and stakeholders

About You:

Technical Expertise

• Minimum 7+ years of hands-on ServiceNow development experience with a focus on application configuration and enablement
• ServiceNow Certified Application Developer (CAD) certification required
• Additional preferred certifications: CSA, ITSM Implementation Specialist, FSO certification
• Expert-level proficiency in JavaScript, HTML/CSS, REST/SOAP APIs, and ServiceNow scripting
• Demonstrated expertise in Flow Designer, Playbooks, Process Automation Designer, and workflow optimization
• Strong experience with custom table creation, field configuration, and database design
• Proven track record with FSO Pro+, ITSM, CSM, CMDB, Integration Hub, banking operations modules, and financial services workflows

Application Development Experience

• Experience building/configuring ServiceNow applications from requirements to deployment
• Proficiency with ServiceNow Studio, Application Portfolio Management, and version control
• Strong background in business process analysis and workflow design
• Experience with complex integrations, data migrations, and system connectivity
• Knowledge of UI/UX design principles for ServiceNow interfaces and portals

Business Domain Knowledge

• Background in financial services operations, banking, or regulated industries preferred
• Experience with ITIL v4 frameworks and IT service management processes
• Understanding of change management, incident management, and service desk operations
• Knowledge of compliance requirements and data governance practices

Professional Skills

• Strong analytical and problem-solving capabilities with a focus on technical solution design
• Excellent communication skills for requirements gathering and stakeholder management
• Ability to translate business requirements into technical specifications
• Experience mentoring junior developers and conducting technical knowledge transfer

Preferred Additional Skills

• ServiceNow Performance Analytics, Predictive Intelligence, and advanced reporting
• Experience with Agile/Scrum development methodologies and project management
• Knowledge of mobile application development and ServiceNow Mobile capabilities
• Background in DevOps practices and CI/CD pipeline integration

Success Metrics

• Successful delivery of new applications within the timeline and budget
• User adoption rates and satisfaction scores for developed applications
• Quality and performance of custom workflows and integrations
• Knowledge transfer effectiveness and team capability building
• Compliance with development standards and best practices

Application Requirements

Please submit:

1. Detailed portfolio showcasing ServiceNow custom applications and complex configurations

2. Technical resume highlighting development experience, certifications, and scripting expertise

3. CAD certification verification and any additional ServiceNow credentials

4. Code samples or case studies of recent ServiceNow development projects

Benefits

hireworks is cultivating a growing community of top talent across Colombia. In addition to unlocking access to positions at top tier U.S. based companies, we offer a variety of benefits to enhance your experience:

• Competitive Pay - compensation that reflects your experience and accomplishments.
• Remote Flexibility - work from anywhere in Colombia
• Paid Time Off - ample vacation days to rest and recharge.
• Public Holidays - all Colombian federal holidays are fully paid days off