Marketing Coordinator

Hi there We are South and our client is looking for a Marketing Coordinator

Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
• Note: If you're hired for this role, you may be asked to update your LinkedIn profile :)

Company Overview
We are a dynamic and innovative digital marketing agency specializing in SEO and PPC advertising. As we scale from startup to industry leader, we're building the operational infrastructure that will support our next phase of growth—from managing hundreds of clients to thousands.

We're seeking an experienced agency professional who understands the fast-paced, client-focused nature of digital marketing agencies and can immediately contribute to our SEO and PPC operations with minimal training.

We offer a fully remote work environment with team members across multiple time zones and significant growth opportunities in a fast-growing company where your contributions directly impact our ability to deliver exceptional client results and expand our market presence. Our values-driven culture champions Ownership, Continuous Improvement, Adaptability, and Drive, while fostering an inclusive team environment that encourages diverse perspectives and collaboration, and clear advancement pathways for high performers.

Exciting Growth Phase: We are currently in the midst of acquiring a company in Australia, which will significantly expand our capabilities, add new responsibilities, and create exciting advancement opportunities for our team members. This acquisition may require some schedule flexibility to accommodate GMT time zone collaboration. As the company continues to serve as the parent organization pursuing additional strategic acquisitions, we're seeking the right people to join us on this exciting growth journey and grow their careers alongside our expanding organization.

Team Summary
You'll be joining a small but mighty growth team—a tight-knit group where no two days are the same and every detail matters. We master the art of professional juggling, seamlessly managing client relationships because when clients trust us with substantial marketing plans and budgets, 100% accuracy isn't just preferred, it's non-negotiable. We're seeking someone with proven agency experience who understands the fast-paced, client-focused nature of digital marketing agencies and can hit the ground running with our SEO and PPC operations.

Responsibilities
This marketing coordination role is central to the agency's success, client communications, supporting campaign execution, and operational excellence. As the agency scales rapidly, this position ensures website, SEO, and PPC campaigns run seamlessly while maintaining the high standards of accuracy and professionalism clients expect from a growing digital marketing agency.

Client Relationship Management

• Conduct regular client communications via phone, email, and virtual meetings to provide updates, gather feedback, and maintain strong relationships
• Manage ongoing client projects from initiation to completion, ensuring all deliverables meet deadlines and quality standards
• Coordinate cross-functional teams and resources to execute client campaigns and projects effectively
• Monitor client satisfaction levels and proactively address concerns to maintain positive relationships
• Recognize early warning signs of client dissatisfaction or "high temperature" situations and implement appropriate de-escalation strategies

Revenue Growth And Client Development

• Identify upselling and cross-selling opportunities based on client performance data and business needs
• Monitor key performance indicators (KPIs) such as ROI improvements, traffic growth, conversion increases, and budget utilization to spot upselling opportunities
• Present data-driven recommendations to clients, highlighting how additional services could amplify their current success

Project Coordination And Execution

• Support the planning, execution, and tracking of marketing projects and campaigns
• Coordinate timelines, deliverables, and resources for marketing initiatives to ensure deadlines are met
• Communicate with internal teams, vendors, and external partners to ensure alignment and smooth execution of projects
• Assist in the preparation of campaign briefs, creative assets, and other project-related documents
• Monitor project progress and provide regular updates to stakeholders on key milestones and potential challenges

Client Operations And Support

• Oversee comprehensive client onboarding processes, ensuring smooth transitions and clear expectation setting
• Manage the Zoho Desk ticketing system, ensuring timely responses and resolution of client inquiries and support requests
• Maintain detailed client project documentation and communication logs for accountability and continuity

Performance Analysis And Strategic Support

• Track and analyze campaign performance metrics across SEO, Google Ads, and Meta Ads to identify trends and opportunities
• Investigate performance issues, conduct root cause analysis, and develop actionable recommendations for improvement
• Prepare comprehensive performance reports with insights and strategic recommendations for client accounts
• Demonstrate working knowledge of website fundamentals, SEO principles, Google Ads, and Meta Ads to effectively communicate with clients and internal teams about campaign strategies and results

Communication And Collaboration

• Serve as a central point of contact for the marketing team, ensuring seamless communication between departments and external stakeholders
• Facilitate meetings by preparing agendas, taking notes, and following up on action items
• Support cross-departmental collaboration to align marketing efforts with company goals and initiatives

Process Improvement

• Identify opportunities to improve workflow efficiency and streamline marketing processes
• Propose and implement solutions to enhance team productivity and project outcomes

Vendor And Partner Management

• Coordinate with external vendors, suppliers, and partners to ensure timely delivery of services and materials
• Review vendor contracts, process payments, and manage ongoing relationships to maintain quality and cost-effectiveness

Ad Hoc Support

• Provide support on special projects and initiatives as assigned by marketing leadership
• Adapt to evolving priorities and handle additional tasks as required

Qualifications
The ideal candidate is detail-oriented and thrives in a fast-paced environment, works well in team-driven settings, and is highly motivated.

Required Qualifications

• Native or near-native English proficiency with exceptional written and verbal communication skills for both internal and external stakeholders
• Minimum 2+ years of hands-on experience at digital marketing agencies specifically supporting SEO and PPC campaign operations
• Strong working knowledge of digital advertising and SEO fundamentals, including familiarity with Google Ads, Facebook Ads, Google Analytics, and SEO best practices
• Proven experience in agency client relationship management and understanding of agency workflow dynamics
• Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines in a fast-paced environment
• Ability to coordinate across teams and collaborate effectively with diverse stakeholders
• Detail-oriented with a proactive approach to problem-solving and process improvement
• Experience with marketing project management and campaign coordination

Preferred Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or related field
• Familiarity with analytics tools such as Google Analytics, Google Tag Manager, social media insights, or marketing automation software
• Experience working with external vendors, partners, and creative agencies
• Knowledge of budget tracking, expense reporting, and vendor contract management
• Background in coordinating both online and offline marketing campaigns
• Demonstrated ability to research market trends and compile actionable insights
• Experience with SEO tools (SEMrush, Ahrefs, Screaming Frog, etc.) and PPC platforms beyond Google Ads

If this opportunity sounds good to you,
send us your resume