Onboarding Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo
Company Description

As a global leader in memory and storage solutions, the client serves a diverse customer base, including individual users, businesses, and IT professionals. With a reputation for high-performance products and exceptional service, the company faced growing pressure to scale its customer support operations efficiently while maintaining quality and responsiveness.

  • Heavy reliance on live agents for routine inquiries, driving up operational costs and response times.
  • Inconsistent support experiences across different channels, impacting customer satisfaction.
  • Increasing demand for fast, personalized support as customer expectations evolved.

Traditional support channels like voice and email struggled to keep pace with rising inquiry volumes. To sustain high service standards while optimizing costs, the company sought an intelligent solution that could enable seamless self-service, enhance efficiency, and ensure complex issues were swiftly escalated to live agents.

Job Description

As an Onboarding Specialist you'll get to:

  • Review candidate and new hire documentation, ensuring validity (to include tracking of medical exams and contracts)
  • Report audit issues to TA Leader, flagging anything that does not align with program/hiring needs.
  • Follow high-volume hiring processes to ensure accuracy & timeliness. 
  • Request demographic information from each candidate and review/verify for complete accuracy
  • Create IT and other help desk tickets in a timely manner - according to the needs of the program
  • Send welcome emails to all newly hired employees along with training information
  • Deliver a "white glove service" by staying closely connected to candidates/new hires, respond accordingly to clear any doubts, concerns or inquiries regarding the overall onboarding process, documentation, etc.
  • Review personal information verification and offer details before the contract is sent to the candidate
  • Verify and report credentials of new employees to respective teams/hiring managers.
  • Review rosters with recruitment team members to ensure required headcount has been achieved.
Qualifications
  • 1+ year of recruitment/onboarding administrative experience 
  • Onboarding experience from a BPO will be highly preferred
  • B2 or above English level is a must
  • Excellent organizational skills
  • Structured approach to tasks
  • Able to efficiently manage time and keep track of multiple hiring processes at the simultaneously.
  • Able to work in MS Office.
  • Must be customer-service oriented
  • Ability to ATS/recruitment systems updated in real time
Additional Information

All your information will be kept confidential according to EEO guidelines.

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