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Technical Support Engineer 1

hace 2 días

Bogotá, Bogotá D.E., Colombia Capgemini Engineering A tiempo completo

Technical Support Engineer

As a Cisco Collaboration Engineer at Capgemini Engineering, you will be a key member of our Network Engineering team, supporting and implementing Cisco collaboration solutions for our clients. You will work in a dynamic environment where you can grow your technical expertise while delivering high-quality solutions.

Responsibilities

  • Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagements
  • Work within a globally consistent delivery process to provide Licensing, Services and Software onboarding support to customers
  • Understands customers business requirements and aligns to Cisco solutions
  • Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.
  • Enable customers to begin their onboarding journey by educating them on where to go next after Enterprise Agreement Onboarding
  • Inspire customers to take needed actions in their onboarding for success and track long term business outcomes
  • Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns, and drive incremental growth
  • Collaborate with peers to share best practices to improve delivery processes and the customer experience
  • Handover newly onboarded customers to Customer Success team "ready to go," post activation
  • Understand and connect customer goals to offer functionality to accelerate customer value
  • According to the specific needs of customers, can take the initiative to learn, consult, and solve relevant problems for customers
  • Lead Generation
  • A good customer service spirit and attitude

Requirements

  • Min 1 year to 3 years + working experience in IT industry (Service support) / Customer Success and/or Customer relationship management
  • Work experience with Cisco related products or Cisco CCNA certification is preferred (Technical knowledge preferred)
  • Excellent Communication Skills
  • Presentation and Collaboration skills
  • Multiple stakeholder management (Candidate should have worked in B2B environment)
  • Can work independently without supervision, confident customer-facing, can-do attitude / Positive demeanor
  • Great Team player and flexible
  • Consultative and Strategic mentality
  • Skilled in converting goals into actionable plans to meet business objectives
  • PowerPoint, Excel knowledge and basic reporting skills
  • Willingness to work in US Shift hours (permanently)

Bachelor's Degree (or equivalent) in Engineering or similar technical field