Safety Onboarding Strategy Analyst

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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We are looking for a highly motivated individual to support the Safety Onboarding Strategy for the SSL region. If you enjoy working in a fast-paced environment, identifying and solving real problems, and turning insights into clear and meaningful actions, this is the perfect opportunity for you.

In this role, a solid foundation in operations management is required, along with the ability to manage multiple workstreams strategically while diving into details to identify gaps and improvement opportunities. Responsibilities include designing, operating, monitoring, and continuously improving the driver, courier, and store onboarding safety funnel—balancing conversion, cost, and risk—through data analysis, policy and workflow optimization, and coordination with cross-functional partners (Legal, GA, PR, CX, Product, among others) and external vendors to launch and scale initiatives. Strong prioritization skills and a sense of urgency are essential, as screening decisions directly impact business metrics and the onboarding funnel. 

• Analyzing and improving processes: Review the end-to-end onboarding journey to identify bottlenecks and root causes, and propose changes to streamline steps, reduce costs, and enhance both conversion and safety outcomes.
• Responding to and resolving issues: Monitor daily operations, follow up on specific cases (delays, errors, or exceptions), set clear priorities, and drive timely solutions.
• Supporting launches: Support on planning and roll out of new features or policies—including playbooks, training, go/no-go checkpoints, and post-launch monitoring—to ensure smooth adoption with minimal impact on funnel performance and customer experience.
• Driving insights through data: Maintain a data-driven mindset by tracking key process metrics (conversion, drop-offs, approval rates, etc.), translating insights into actionable improvements, and following up on results over time.
• Managing vendors: Oversee vendor performance to maintain service quality by monitoring SLAs, escalating issues when needed, conducting regular reviews, and identifying opportunities for efficiency and improvement.
• Aligning stakeholders: Coordinate with cross-functional teams—Legal, GA, PR, Product Ops, CX, and local markets—to align on priorities, proactively flag risks, and ensure clear communication through concise updates and shared decisions.

• A bachelor's degree in Business, Actuarial Sciences, Industrial Engineering, or a related field.
• A data-driven mindset, with advanced skills in Excel/Google Sheets and knowledge of SQL.
• Professional proficiency in Spanish and English, both written and spoken.
• Strong written and verbal communication skills, with great attention to detail and organization.
• The ability to manage multiple tasks and deadlines in a dynamic, fast-changing environment.
• Problem-solving and critical thinking skills—able to break down complex issues and propose simple, actionable next steps.
• A proactive attitude and eagerness to learn, taking full ownership of assigned tasks through completion.
• Experience supporting project planning and tracking key metrics.
• Experience assisting with launches, such as preparing playbooks, training materials, and performing post-launch validations (preferred).
• The ability to collaborate effectively with remote teams across different time zones.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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