Empleos actuales relacionados con Technical Support Specialist - Bogotá, Bogotá D.E. - edunext

  • Technical Support Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Command Alkon A tiempo completo

    Summary of RoleAre you a Seasoned Support guru that everyone goes to when they have difficult problems? Join Command Alkon's Customer Support team We take pride in being the leaders in supporting advanced construction material industry solutions. We are found throughout the globe in Concrete Batching Plants, Rock Quarries, Asphalt Plants, and much more....

  • Technical Support

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Nearshore Business Solutions A tiempo completo

    Technical Support Specialist (Tier 1, 2, and 3)OverviewWe are seeking Technical Support Specialists across Tier 1, Tier 2, and Tier 3 levels to provide exceptional support for our clients and internal teams. The ideal candidates will have strong troubleshooting skills, clear communication abilities, and the technical expertise to resolve issues efficiently...

  • Technical Support

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Kyndryl A tiempo completo

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

  • Technical Support

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia ScotiaTech A tiempo completo

    At ScotiaTech we want you to be part of a team that is always in personal and professional growth, for this reason we are looking for our newTechnical Support Associate.What will you do?To provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue...

  • Technical Support Consultant

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Technical Support Engineer

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Klika Tech A tiempo completo

    Note We're considering candidatesonlyfrom Colombia as the location.ABOUT THE PROJECTWe are looking for aT3 Support Engineerto strengthen our support operations and IoT system reliability. Our system integrates smart hardware installed in company-owned apartments, including thermostats, smart locks, and sensors. Your primary responsibility is to own and...

  • Technical Support Agent

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Avalon Solutions A tiempo completo

    Location:Bogota *ONLY*.If you do not live in Bogota, please do not apply.We currently don't have an office, so you will need to work from home. You will require a reliable computer, a stable and fast internet connection, and a headset. In a few months, we plan to open an office near the center of town, andyou will be required to work on-site, Monday through...

  • Technical Support Engineer

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Solarity A tiempo completo

    Be part of the solar revolution We believe the future thrives on solar energy, and together, we can make it a reality. Join us and let's power up for a sustainable futureAs a top international distributor and PV (photovoltaic) solution provider, we supply a full range of PV equipment to professionals across Europe, Africa, South America, and the Middle East....

  • IT Specialist

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

    Position Summary:As an IT Specialist, you will be responsible for providing technical assistance and support to end-users regarding computer systems, hardware, software, and common network-related issues. The IT Specialist will play a crucial role in ensuring the smooth operation of computer systems and resolving technical problems promptly and effectively....

  • Technical Support Consultant

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

Technical Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia edunext A tiempo completo

Do you meet the profile and are interested in being part of edunext?

You can apply directly via LinkedIn or send us your resume to the following emails: and , with the subject: "Technical Support Specialist (Level 2)".

Role Description

As a Technical Support Specialist (Level 2) in the Hosting division at edunext, you will be responsible for ensuring the continuity and quality of service on our Open edX platforms. You will handle technical incidents, anticipate issues through proactive monitoring, and deliver an empathetic, agile, and reliable experience to our customers.

You'll work closely with the internal Hosting team, documenting solutions to improve processes and contributing to the team's collective technical knowledge.

We're looking for someone with solid technical foundations and great communication skills, someone who enjoys solving problems in Linux/Windows environments while supporting and guiding our clients through their technical challenges.

Main Responsibilities:

  1. Manage and resolve technical incidents reported by customers, ensuring closure or appropriate escalation.
  2. Provide clear and empathetic support that builds trust and a positive customer experience.
  3. Perform proactive monitoring of Open edX platforms and validate configurations to detect and prevent incidents.
  4. Document procedures, solutions, and best practices to ensure knowledge continuity within the team.
  5. Participate in internal training sessions and apply new learnings to improve both technical and customer support quality.
  6. Collaborate and share knowledge with the internal team, contributing to continuous service improvement.

Requirements:

  • Graduate or advanced student in Systems Engineering, Computer Engineering, IT, or related fields.
  • At least 6 months of experience in technical support (internships or part-time work acceptable).
  • At least 6 months of experience in user or customer support, preferably in IT or digital services environments.
  • Basic knowledge of Linux and Windows Server administration.
  • Understanding of network fundamentals (DNS, SSL certificates, basic hosting concepts).
  • Basic experience with MySQL / PostgreSQL (simple queries, validations).
  • Knowledge or experience with Python, Django, and JavaScript.
  • Conversational English level (B2).

Nice to have:

  • Familiarity with Open edX technologies and platforms.
  • Experience with ticketing systems such as Zoho, Zendesk, Remedy, or ServiceNow.

Soft Skills

  • Assertive communication
  • Emotional intelligence
  • Problem-solving mindset
  • Proactivity
  • Continuous learning
  • Adaptability
  • Teamwork

This is a great opportunity to join a high-level, collaborative team where you can grow your technical skills and make a meaningful impact in the world of online education

  • Flexible schedule and work autonomy
  • Full-time position (Monday to Friday, 40 hours/week)
  • 100% remote work
  • Initial 6-month contract, with the possibility of renewal to a permanent position based on performance
  • Monthly compensation between COP $3,500,000 and $4,200,000 (based on experience and knowledge).

Main Benefits

Work from anywhere

Complementary health plan

Dedicated learning time policy

About us

Since 2013, edunext has taken on the challenge of providing organizations around the world with the best educational technology solutions based on Open edX.

Our Mission

We help organizations around the world deliver high-quality online learning because we believe accessible education transforms lives.

Through our specialized services and products built around the open-source Open edX platform, we collaborate closely with our partners to enable them to deliver impactful learning experiences. We are driven by a strong commitment to collaboration, quality, and technology.

Our Vision

To help redefine how education is delivered in the digital age by transforming online learning into a seamless, social, personalized, and globally accessible experience, powered by open-source technologies and tools.

We envision a future in which our innovations help shape a world where high-quality education is not only available to everyone but built on open and collaborative platforms tailored to each learner's needs—driving a new era of learning for all, everywhere.

Our culture

Our culture is flexible, with a modern and relaxed work environment. We value trust, autonomous and responsible work, and open communication.

Headquarters

Our headquarters are in Bogotá, Colombia, but our team is distributed across the United States, Mexico, Panama, Peru, Venezuela, the Philippines, Argentina, Ecuador and various cities in Colombia.