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Restaurant Experience Manager
hace 3 semanas
Buscamos Profesional o tecnólogo en Administración, Hotelería, Gastronomía o afines.
- Experiencia mínima de 2 a 3 años en cargos similares en restaurantes, gastrobares u hoteles.
- Excelente liderazgo, comunicación y manejo de equipos.
- Enfoque en servicio al cliente y experiencia del usuario.
- Conocimientos en operación de restaurante, inventarios y costos.
- Capacidad para trabajar bajo presión y tomar decisiones.
- Disponibilidad para horarios rotativos.
Responsabilidades principales
- Liderar y coordinar el equipo operativo (meseros, bartenders, cocina y apoyo).
- Garantizar una experiencia excepcional para cada cliente, desde la bienvenida hasta la despedida.
- Supervisar el cumplimiento de protocolos de servicio, calidad y presentación.
- Gestionar la operación diaria del restaurante y bar.
- Controlar inventarios, pedidos y costos operativos.
- Resolver novedades, quejas o situaciones especiales con enfoque en servicio.
- Asegurar el cumplimiento de normas de higiene, seguridad y BPM.
- Apoyar estrategias comerciales, eventos y activaciones del gastrobar.
- Realizar seguimiento a indicadores de servicio y ventas.
Tipo de puesto: Tiempo completo
Lugar de trabajo: Empleo presencial