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Restaurant Experience Manager

hace 3 semanas


Barranquilla, Atlántico, Colombia GRUPO DE ENTRETENIMIENTO DE LA COSTA SAS A tiempo completo

Buscamos Profesional o tecnólogo en Administración, Hotelería, Gastronomía o afines.

  • Experiencia mínima de 2 a 3 años en cargos similares en restaurantes, gastrobares u hoteles.
  • Excelente liderazgo, comunicación y manejo de equipos.
  • Enfoque en servicio al cliente y experiencia del usuario.
  • Conocimientos en operación de restaurante, inventarios y costos.
  • Capacidad para trabajar bajo presión y tomar decisiones.
  • Disponibilidad para horarios rotativos.

Responsabilidades principales

  • Liderar y coordinar el equipo operativo (meseros, bartenders, cocina y apoyo).
  • Garantizar una experiencia excepcional para cada cliente, desde la bienvenida hasta la despedida.
  • Supervisar el cumplimiento de protocolos de servicio, calidad y presentación.
  • Gestionar la operación diaria del restaurante y bar.
  • Controlar inventarios, pedidos y costos operativos.
  • Resolver novedades, quejas o situaciones especiales con enfoque en servicio.
  • Asegurar el cumplimiento de normas de higiene, seguridad y BPM.
  • Apoyar estrategias comerciales, eventos y activaciones del gastrobar.
  • Realizar seguimiento a indicadores de servicio y ventas.

Tipo de puesto: Tiempo completo

Lugar de trabajo: Empleo presencial