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Shopify Technical Account Manager

hace 3 semanas

Bogotá, Bogotá D.E., Colombia LMG Staffing Solutions A tiempo completo

LMG Staffing Solutions is hiring on behalf of our client, a digital agency providing web design, development, and CRO services to ecommerce brands on the Shopify platform.

They're seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements.

This is a part-time (approx. 20 hours/week) role to start, with the goal of transitioning to full-time within 2–4 months if it's a good mutual fit.

Requirements

Key Responsibilities

Client Relationship Management

  • Act as the primary point of contact for a portfolio of Shopify-based clients
  • Maintain strong, proactive relationships through weekly or biweekly communication
  • Provide updates on progress, clarify project timelines, and ensure client satisfaction
  • Help identify upsell opportunities based on client needs and service options

Technical Implementation (Shopify)

  • Make backend updates in Shopify, such as:

  • Adjusting shipping settings

  • Installing/configuring apps
  • Modifying navigation menus
  • Setting up discounts or promotional banners

  • Updating product or content pages

  • Troubleshoot issues directly on the website or using related tools

Project & Task Management

  • Translate client requests into actionable tasks
  • Delegate work to internal specialists (designers, developers, SEO, etc.)
  • Track progress in the project management system (e.g., Teamwork)
  • Ensure timely delivery of tasks and clear communication of status updates to clients

Performance Monitoring & Optimization

  • Conduct quarterly website assessments using a predefined checklist
  • Identify improvement areas across UX, functionality, and conversion performance
  • Recommend priority changes or initiatives based on insights and client goals

Internal Collaboration & Communication

  • Use Slack, Loom, and Zoom to collaborate with internal team members
  • Participate in weekly team operations meetings and ad hoc client calls
  • Maintain thorough documentation of updates, decisions, and next steps
  • Support a culture of asynchronous communication and proactive coordination

Qualifications

You may be a strong fit if the following describes you:

  • 2+ years of experience in digital project management, account management, or technical client services
  • Strong communicator who is comfortable being client-facing and working cross-functionally with internal teams
  • Experience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting
  • Prior experience with website platforms; Shopify experience is highly preferred
  • Familiar with ecommerce, UX/UI principles, analytics, and CRO concepts
  • Highly organized, punctual, and process-oriented
  • Proficient with project management tools such as ClickUp, Asana, or Teamwork
  • Available during standard business hours in the EST time zone (9 AM–5 PM EST)

Bonus Experience

(Not required, but preferred)

  • Shopify site configuration or development
  • Background in web design or front-end development
  • Experience with ecommerce A/B testing

Familiarity with SEO best practices

Benefits
  • Flexible hours
  • Remote work
  • Revenue share on accounts you manage
  • Health stipend
  • Home office stipend
  • Continuing education stipend

Holidays and paid time off (after trial period)