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Client Specialist

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Flying Seahorse A tiempo completo

At
Flying Seahorse

, we are also looking for a dedicated professional to join our team as a
Client Specialist

. With a focus on creating unforgettable culinary experiences for private jets, we are driven by a team of highly motivated experts in the field. If you're passionate about delivering excellence in the world of catering and building lasting client relationships, this is your chance to soar to new heights with an industry leader.

As a
Remote Client Specialist

, your role is essential in nurturing and managing client relationships, ensuring satisfaction, and handling orders with precision and care. This is a long-term commitment with opportunities for growth.

Responsibilities:

  • Email Communication

: Manage email communication and exchanges between clients and the company. Respond promptly and professionally to client inquiries, requests, and feedback.

  • Client Engagement

: Conduct one-to-one phone and video calls with clients to discuss their needs and preferences. Build and maintain strong client relationships through effective communication.

  • Orders Management

: Ensure accurate and timely management of client orders, including tracking and fulfillment.

  • Prospecting New Clients

: Identify and reach out to potential new clients through commercial emails. Participate in lead generation and client acquisition activities.

  • Email Marketing

: Send newsletters and email blasts to clients and potential clients, promoting the company's services and offerings. Create and send personalized one-on-one emails to nurture client relationships.

  • Travel and Client Visits

: Occasional travel to visit clients and suppliers in the US and EU to strengthen client relationships and conduct business discussions.

  • Client Satisfaction

: Ensure client satisfaction by addressing their needs, resolving issues, and delivering exceptional service.

  • Low Season Involvement

: During off-peak seasons, the Client Specialist will also assist with other commercial and digital projects, such as client prospecting, social media creation, and support in managing digital strategy initiatives.

Key Skills:

  • Strategic client communication

  • Email communication

  • Business development

  • Cultural awareness

  • Client engagement

  • Sales skills

  • Lead generation

  • International client relationships

  • Proficiency in Excel

  • Interest in social media and digital platforms

  • Experience with social media engagement and interaction strategies

Additional Information (Applies to Both Positions):

  • Contractual Arrangement

: Successful candidates will be engaged as freelancers and will invoice Flying Seahorse for their services.

  • Salary and Bonus

: Each position offers a
monthly salary of 900 euros

, with the possibility of additional performance-based bonuses.

  • Training

: Candidates should be willing to learn about the private luxury aviation industry. All positions will receive training to gain a comprehensive understanding of the industry and improve their client communication and digital skills.

  • Location

:
REMOTE.

Candidates should be based in any
LATAM

country, but must have
excellent English.

How to Apply:

If you're ready to embark on this exciting journey with
Flying Seahorse

and meet our criteria, please submit your application through
LinkedIn

.

You can also express your interest in these positions by sending your
resume and a cover letter

to:


-flying-