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Patient Coordinator
hace 3 semanas
We are seeking a
bilingual Patient Coordinator
with a strong sense of responsibility, empathy, and attention to detail. The ideal candidate has experience in a
medical, clinical, or diagnostics setting
and is comfortable managing patients, providers, and results across English-speaking and Spanish-speaking clients.
You will coordinate patient cases from first contact through lab testing and results delivery, ensuring accuracy, professionalism, and confidentiality at all times.
Responsibilities
- Manage patient communications via WhatsApp, phone, and email (English + Spanish)
- Schedule doctors, nurses, lab technicians, and couriers
- Track lab results and ensure reports are delivered
on time and error-free - Maintain strict confidentiality (HIPAA-style data handling)
- Document all patient activity in CRM (GoHighLevel – training provided)
- Follow up for patient satisfaction, repeat visits, and testimonials
- Support custom requests (express results, special test panels, etc.)
Required Qualifications
- Fluent in
English and Spanish
(spoken and written) - Experience working in a
clinic, lab, IPS/EPS, or medical office - Strong organizational skills and extreme attention to detail
- Ability to manage multiple cases without losing track
- Must live in Medellín and be available for
hybrid schedule - Comfortable speaking with foreign patients (U.S. / Europe)
Preferred Background
- Nursing, microbiology, bacteriology, or life sciences degree (completed or in progress)
- Experience with lab tests, diagnostics workflows, or medical records
- Experience at
Synlab, Colsanitas, SURA, EPS, or private clinic call centers - Familiarity with patient protection standards (HIPAA, handling of sensitive data)
- Experience using CRM software (GoHighLevel, Salesforce, HubSpot, etc.)
Benefits
- Work with international patients and English-speaking medical providers
- Hybrid model (3 days coworking / 2 days remote)
- Stable role with clear SOPs, training, and career growth
- Competitive pay + performance bonus for accuracy + patient feedback
- Join a company that values precision, empathy, and professional presentation
