Xiaomi Store Operation Manager(Service and Activities)-Bogota

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Xiaomi Technology A tiempo completo

【Job Description】

1.Partner Management:

-Implement and optimize store tiering policies.

-Implement and optimize Xioami partner tiering policies.

-Follow up on partner's performance reviews, monthly MBR implementation, and issue resolution progress.

-Extract best practices from top partner operation cases and sharing

-Track partner profit/loss analysis, operational diagnoses, and problem resolution.

2.Store Management:

  • Ensure operational compliance.

  • Handle after-sales&customer complaints; manage service in shop .

-Develop and enforce store environment and personnel safety management plans.

-Store ROI analysis and cost control

-Manage fixed assets (prototypes, customer counters, etc.) and conduct inventory checks.

-Store inventory: Track store property (including LDUs, inventory, counters, etc.), and timely manage the loss .

3.Activity Operations:

  • Develop and execute promotion plans for new store openings, product launches, holidays, etc.

  • Generate new store granding opening reports

-Manage all store social media accounts within the country/region; localize and distribute campaign materials from HQ

  • Coordinate activity materials, collect requests, and manage production/distribution.

  • Organize staff training on activity details and execution processes.

  • Collect, analyze, and report activity data; monitor and evaluate marketing campaign effectiveness; adjust strategies based on results.

【Job Requirements】

  1. Minimum 3 years of store operations experience, familiar with store operation models and processes.

  2. Experience in marketing campaign planning and organization, with market operations and resource management capabilities.

  3. Partner/customer management experience.

  4. High sense of responsibility and initiative, strong interpersonal communication skills.

  5. Strong team management and negotiation skills, with strong internal control awareness and logical thinking.

  6. Bachelor's degree or higher fluent English proficiency in speaking, listening, reading, and writing

  7. Candidates with well-known brand store management experience are preferred.

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