Client Care Coordinator

Hi there We are South and our client is looking for a
Client Care Coordinator (Inbound Appointment Setter)
Note To Applicants

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

About The Company
Our US-based client is a family-owned beauty salon in Fontana, California, operating for over 21 years. They offer a wide range of high-traffic services such as haircuts, color, highlights, eyelash & hair extensions, and permanent makeup, mainly targeting women aged 40–70.The business is growing quickly, transitioning into a more structured, professional operation. They're looking to scale from 4 to 12 team members and are building strong systems to support high performance. The culture values: ownership, excellence, process discipline, and continuous improvement. They're looking for proactive, drama-free professionals who can contribute to that growth.

Role Summary

We're looking for a bilingual (English/Spanish) Client Care Coordinator responsible for handling inbound and outbound communication with leads from social media ads (Facebook/Instagram). This person will schedule appointments, manage follow-ups, and ensure an exceptional first interaction for clients.The ideal candidate is structured, confident on the phone, resilient, and highly process-oriented, with experience in call-based sales or appointment setting.

This is a fast-paced, KPI-driven role with high daily call volume. We are looking for someone who treats performance like a scoreboard and thrives in structured, metrics-based environments.
Daily Responsibilities

• Call all leads that opt in from paid ads (FB/IG)
• Respond to SMS, Facebook DMs, and Instagram DMs escalated from AI
• Schedule, reschedule, and cancel appointments
• Call no-shows to get them back on the calendar
• Create and manage follow-up tasks in the CRM
• Communicate with stylists regarding client needs and appointments
• End-of-day reporting on activities and results

Weekly: Review KPIs, attend improvement meetings, and collaborate on tactics to optimize bookings and conversions.

Target KPIs

Role
This is a high-volume phone role. Candidates must be comfortable with consistent, repetitive call flow in order to hit the following targets:

• 150–250 calls/day
• 25%+ lead-to-booking conversion rate
• 75%+ show rate
• 7–10 bookings/day
• 130+ showed appointments per month

Key Requirements

• Bilingual: English & Spanish (advanced). Clear and fluent sounding English accent.
• Strong, clear spoken communication (no rambling, not too soft-spoken)
• Natural call control
• Minimum 6 months of sales or call-based appointment setting experience (1+ year preferred)
• Capable of objection handling without triggering resistance
• Resilient to friction/pushback
• CRM knowledge
• High data accuracy
• Strong working memory and multitasking ability
• Emotionally steady during high-volume days
• Highly process-driven and able to follow scripts precisely

Preferred Qualifications

• Experience in the beauty/salon industry or interest in self-care
• Previous interaction with older female clientele (40–70)
• Experience using GoHighLevel (plus)

Mindset Requirements

Top Candidates Will Demonstrate

• Ownership & Volume Mindset – thrives in high-volume repetitive work
• Process Discipline – follows structure, not improvisation
• Sales Psychology – persuasive, intentional communicator
• Speed Bias – acts quickly and closes loops fast
• Coachability – accepts feedback and adapts immediately
• KPI Awareness – understands the impact of performance on business success

Technical Setup

Required
Internet: 25–50 Mbps download / 10–20 Mbps upload /- Stable connection + backup option
- 8GB RAM minimum (16GB preferred)
- Computer & mouse
Preferred Extras

• Second monitor

Job Type & Schedule

Full-Time (long-term role)
Schedule: Monday, Wednesday, Thursday, Friday, Saturday from 9 AM to 6 PM PST (8h + 1h break).

Compensation

• Base: USD $1,300 – $1,600
• OTE: USD ~$1,500 – $2,800/month (bonuses based on performance)

If this opportunity sounds good to you,
send us your resume