Patient Care Coordinator

Where Compassion Meets Coordination in Healthcare Excellence

Be the calm voice that guides every patient's journey. Your empathy and precision make a difference in how people experience healthcare every single day. Find purpose in a role that values both your professional growth and your personal time. This opportunity lets you make a lasting impact in patient care-without sacrificing life outside of work. Enjoy your evenings and weekends free, a balanced schedule, and the fulfillment that comes from helping others thrive.

Job Description

As a
Patient Care Coordinator
, you will provide compassionate, accurate, and efficient support to patients by handling appointment scheduling, insurance verification, and billing inquiries. You'll also act as a key bridge between patients and healthcare providers-ensuring seamless communication, prompt service, and exceptional care.

Job Overview

Employment type: Indefinite term type contract

Shift: Day Shift, Weekends Off (Monday to Friday, 8:00 am - 5:00 pm EST)

Work setup: Onsite, Bogotá, Colombia

Exciting Perks Await

• 5-day work week
• Weekends off
• 20 vacation days in total
• Prepaid medicine
• Fully customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime office locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit
  
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The Qualifications We Seek

• Education:
  Bachelor's Degree
• English Level: B2-C1
• Experience:
  2-3 years in the BPO industry

Your Daily Tasks

• Extend a warm welcome and provide comprehensive assistance to patients over the phone for inquiries, appointment scheduling, and general information.
• Address patient queries concerning scheduling, insurance policies, and billing matters.
• Validate patient eligibility for appointments and procedure codes.
• Educate patients about insurance coverage, including copayments, coinsurance, and deductibles.
• Verify insurance details and collaborate with providers to ensure accurate billing.
• Serve as a vital link between patients and healthcare providers.
• Dispatch telephone encounters for medication refill requests and referrals, ensuring timely responses.
• Maintain accurate patient records, documenting insurance and communication details with precision.

About the Client

Our client is
a leading U.S.-based medical group dedicated to providing accessible, compassionate, and quality healthcare.
With a network of trusted physicians and advanced care centers, they streamline the patient journey-from scheduling and insurance verification to treatment coordination. Their mission is simple yet powerful: to make every patient feel heard, cared for, and supported through every step of their healthcare experience.

Welcome to Emapta Colombia

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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