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Client Success Manager
hace 3 semanas
The Role
We're looking for a Client Success Manager who will be the primary face of Forward Push to our clients. In this role, you'll own client relationships end-to-end, ensuring clear communication, strong alignment, and a consistently high-quality experience.
You'll help clients understand what we're doing, why we're doing it, and how it's working, while coordinating closely with internal teams to make sure execution matches expectations. This role is critical to client retention, satisfaction, and removing leadership from day-to-day client management.
Key Responsibilities
- Serve as the primary point of contact for all matters related to assigned client accounts
- Build and maintain strong, long-term client relationships through consistent communication
- Lead client onboarding sessions and monthly review calls
- Clearly communicate digital marketing strategies, performance, and results in a way that resonates with law firm clients
- Proactively manage client expectations, address concerns, and escalate issues when appropriate
- Balance and prioritize client requests while ensuring alignment with agreed scope and growth program goals
- Collaborate with internal teams to ensure timely and successful delivery of campaigns, projects, and reports
- Translate client discussions and approvals into clear internal action items
- Support account-related tasks such as reporting, research, documentation, and data entry
- Participate in internal initiatives that support retention, expansion, and overall agency growth
This Role Is for You If…
- You enjoy owning client relationships and being trusted to manage them independently
- You're confident explaining marketing strategy and results to non-technical audiences
- You're proactive, organized, and comfortable managing multiple accounts
- You can balance client needs with internal priorities and scope boundaries
- You thrive in a remote, fast-paced, and collaborative environment
Qualifications & Requirements
- At least 3 years of experience as a Client Success Manager in a digital marketing agency
- Experience working with law firm clients is a plus
- Solid understanding of digital marketing strategies, including SEO, PPC, Content marketing, and Social Media Marketing)
- Proven ability to clearly and concisely communicate marketing strategies and campaign results
- Experience with tools such as Search Atlas, SEMrush, and/or Ahrefs is a plus
- Proficiency in Google Analytics and Google Search Console
- Ability to create and present GPT prompts
- Familiarity with GoHighLevel (GHL) is is a plus
- Excellent English written and verbal communication skills with strong attention to detail
- Highly organized, with the ability to manage multiple clients and priorities efficiently
- Creative problem-solving mindset and comfort generating ideas to address client needs
- Self-starter who works independently with minimal supervision
- Able to work East Coast (ET) working hours
About Forward Push
At Forward Push, we're on a mission to make our clients' phones ring through strategic, data-driven marketing and advertising. We're an Inc. 5000 award-winning agency with national reach, specializing in helping law firms grow by thinking big and executing intelligently.
We're a small but mighty remote team that values collaboration, ownership, and clear communication. We work hard, move fast, laugh often, and support each other's growth, both professionally and personally. As we continue to grow, we're expanding our team with people who want responsibility, impact, and room to evolve.
Why Join Forward Push
- Fully remote team
- Supportive, growth-oriented environment
- Opportunity to make a visible impact
- Career development support
- A team that values collaboration, creativity, and results
How to Apply
To apply, send us an email with your resume and a video covering:
- Your relevant experience handling clients
- How you approach client communication and ownership
- An example of managing client expectations successfully
Job Type: Full-time
