Patient Engagement Representative

hace 2 semanas

Bogotá, Bogotá D.E., Colombia OttoMate A tiempo completo US$20.000 - US$40.000 al año

Job Title:
Patient Engagement Representative

Location:
Bogota

Employment Type:
Full-Time

About Us

We are a growing dental support organization representing over 20 dental practices across multiple regions. Our mission is to deliver exceptional patient care and service by supporting our practices with a highly responsive and professional call center team.

Position Overview

As a
Patient Engagement Representative
, you will be the first point of contact for our patients, providing high-quality customer service and ensuring efficient scheduling and insurance verification. This role is vital to maintaining smooth operations and a positive patient experience across all of our dental practices.

Key Responsibilities

  • Handle
    inbound calls
    from current and prospective patients.
  • Schedule and confirm dental appointments following each practice's
    booking protocols
    .
  • Accurately collect and register
    insurance and dental plan information
    .
  • Understand and manage the
    insurance mix
    for each practice (PPO, Medicaid, etc.).
  • Provide exceptional
    customer care
    by addressing patient inquiries and concerns with empathy and professionalism.
  • Maintain accurate and timely documentation within
    CareStack
    (training provided).
  • Collaborate with team members and practices to ensure a seamless patient experience.

Qualifications

Must-Have:

  • Fluency in English
    – strong verbal and written communication skills required.
  • Previous experience in a customer care or patient-facing support role.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and manage time effectively in a high-volume environment.
  • High reliability

Work Hours

  • Full-time, 8-hour shifts with timezone overlap required (some flexibility based on regional coverage needs).

Why Join Us?

  • Work with a growing network of dental professionals.
  • Ongoing training and development (including CareStack).
  • Opportunities for career growth in healthcare operations and patient services.

Apply Now

If you're fluent in English, thrive in fast-paced environments, and are passionate about delivering exceptional service, we want to hear from you

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