Quality Assurance Specialist
hace 4 días
Personal Injury Law Firm
Location: 100% Remote
Schedule: Full-Time | Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
Compensation: Competitive, based on experience
We are seeking a detail-oriented and analytical Quality Assurance Specialist to support our Personal Injury Law Firm by monitoring and evaluating client intake communications. This role is critical in ensuring that all inbound and outbound calls meet firm standards, legal requirements, and established intake protocols.
The ideal candidate has a strong ear for detail, understands client empathy in high-stress situations, and can objectively evaluate performance while identifying opportunities for improvement.
Key ResponsibilitiesMonitor and evaluate inbound and outbound calls for compliance with firm standards, legal requirements, and intake protocols
Review recorded client calls for accuracy, professionalism, empathy, and adherence to approved scripts
Conduct mystery calls, posing as potential clients, to evaluate the overall intake experience and staff performance
Identify missed opportunities, errors, inconsistencies, and breakdowns in client communication
Ensure proper handling of sensitive and confidential client information
Document findings clearly and provide detailed feedback reports
Track trends, recurring issues, and areas needing improvement
Collaborate with leadership and training teams to improve call quality and intake performance
QualificationsBilingual: Fluent in English and Spanish (required)
Prior Quality Assurance, Call Monitoring, or Compliance experience required
Experience in a personal injury law firm, legal intake, or call center environment strongly preferred
Exceptional attention to detail and strong listening skills
Ability to evaluate calls objectively and consistently
Strong written communication and documentation skills
Comfortable working independently in a remote environment
Familiarity with CRM systems, call recording platforms, and QA scorecards is a plus
What We're Looking ForThis role is ideal for someone who:
Has a strong understanding of client-centered communication
Can identify subtle issues in tone, empathy, and compliance
Is proactive in spotting gaps and recommending improvements
Maintains confidentiality and professionalism at all times
Thrives in structured, process-driven environments
What We Offer100% remote, full-time position
Consistent schedule: 9:00 AM – 5:00 PM ET
Competitive compensation
Stable work environment within a growing personal injury law firm
Opportunity to make a meaningful impact on client experience and firm performance
Salary: USD Per hour-
Quality Assurance Specialist
hace 5 horas
Medellín, Antioquia, Colombia Lean Solutions Group A tiempo completoNote: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).The Quality Assurance Specialist will be required to work On-Site in Barranquilla, Medellín or Bogotá.JOB SUMMARY:The Quality Assurance Specialist ensures employees strictly follow customer procedures, proactively analyzes performance data, conducts audits,...
-
Quality Assurance Specialist
hace 2 días
Medellín, Antioquia, Colombia Propel A tiempo completoPropel your PeopleQuality Assurance SpecialistEnglish B2+ or C1 (only)Location: RemoteJob Type: Full-TimeContract: ContractorAbout the Role: We're a digital marketing partner supporting automotive brands and dealerships, and we're hiring a detail-oriented QA Specialist to support OEM compliance and content quality across websites, landing pages, and digital...
-
Quality Assurance Specialist
hace 4 días
Medellín, Colombia Propel A tiempo completo**Propel your People** - Quality Assurance Specialist_ **English B2+ or C1 (only)** **Location**: Remote **Job Type**: Full-Time **Contract**: Contractor **About the Role**:We’re a digital marketing partner supporting automotive brands and dealerships, and we’re hiring a detail-oriented QA Specialist to support OEM compliance and content quality...
-
Quality Assurance Specialist
hace 7 días
Medellín, Colombia GFT Technologies SE A tiempo completo**¿Que buscamos?** Quality Assurance Specialist **Tus principales responsabilidades a desarrollar**: Buscamos un especialista en aseguramiento de calidad que lidere la validación funcional y técnica de los componentes desarrollados en la plataforma de productos bancarios. Este perfil será responsable de diseñar y ejecutar estrategias de pruebas...
-
Quality Assurance Analyst
hace 6 días
Perímetro Urbano Barranquilla, Colombia UnifyCX A tiempo completoQuality Assurance Analyst – Content Moderation UnifyCX is looking for an extraordinary Quality Assurance Analyst – Content Moderation to join our motivated and ambitious team. What Will You Do? The Content Moderator Quality Analyst is responsible for evaluating content moderation decisions to ensure accuracy, consistency, policy alignment, and...
-
Value Assurance Specialist
hace 5 horas
Perímetro Urbano Medellín, Colombia Viamericas A tiempo completoThe Value Assurance Specialist is responsible for ensuring that all initiatives executed by the Data & Artificial Intelligence department generate measurable and sustainable business value for Viamericas. This role leads the prioritization, valuation, and benefit realization of internal initiatives and cross-departmental requirements, aligning them with Data...
-
Quality Assurance Specialist
hace 1 semana
Medellín, Antioquia, Colombia Neostella A tiempo completoAt Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We're relentlessly customer-centric. Everything we do is in service...
-
Content Moderation Quality Specialist
hace 6 días
Perímetro Urbano Barranquilla, Colombia UnifyCX A tiempo completoA growing AI customer experience firm in Barranquilla seeks a skilled Content Moderator Quality Analyst to evaluate moderation decisions, provide feedback, and ensure compliance with safety policies. The role demands strong analytical skills and a minimum of one year in content moderation or quality assurance. Candidates should possess attention to detail...
-
Training and Quality Assurance Team Lead
hace 3 días
Medellín, Colombia Third Way Health, Inc. A tiempo completoTraining and Quality Assurance Team Lead Who We Are: Third Way Health ( ) helps medical practices and healthcare organizations across the United States improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by...
-
Multimedia & Marketing Content Specialist - Latam
hace 1 semana
Medellín, Colombia Insight Assurance A tiempo completoInsight Assurance is a licensed CPA firm, PCI Qualified Security Assessor (QSA), and ISO 27001 Certification Body founded by former Big-4 professionals (Former EY) looking to simplify the world of IT compliance. With over 20 years of professional experience working with hundreds of organizations, from startups to Fortune 500 companies, the team at Insight...