Customer Care Technical Lead

hace 2 días

Bogotá, Bogotá D.E., Colombia Nokia A tiempo completo

As a Customer Care Technical Lead (CCTL), you will serve as a vital liaison between the customer and technical support services, skillfully navigating complex situations and resolving issues. You will advocate for the customer's interests within Nokia, ensuring clear communication on operational, technical, and quality matters while providing timely recommendations. Your responsibilities will include analyzing product updates and alerts, offering technical guidance for upgrades, and supporting outage management during emergencies. Additionally, you will maintain customer network information and collaborate with the Customer Care Manager (CCaM) to ensure customer satisfaction and proactively monitor network health. You will stay informed about new product introductions, rollouts, and tendering negotiations. Your role will involve contributing strategic insights to enhance te customer support around products and processes, often leading taskforces as a subject matter expert. This includes developing innovative solutions, defining processes, and influencing strategic decisions, thereby solidifying your position as a recognized authority and leader in the field. You may also lead teams and projects, managing staff and allocating resources. This role requires working during Customer business hours or as needed during an Emergency/Critical incident.
 



Some of our benefits:
  • Flexible and hybrid working schemes
  • A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
  • Life insurance to all employees to provide peace of mind and financial security
  • Well-being programs to support your mental and physical health
  • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
  • Employee Growth Solutions to support your personalized career & skills development
  • Diverse pool of Coaches & Mentors to whom you have easy access
  • A learning environment which promotes personal growth and professional development - for your role and beyond


Learn about additional benefits in specific countries.

  • Customer Care Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Voyager Global Mobility A tiempo completo

    OUR COMPANY:Voyager Global Mobility (VGM) is a leading provider of car leasing solutions tailored for the mobility app industry, including services for companies like Uber and DiDi. With our headquarters in New York City, USA, we operate a global network of branches across the United States and Latin America, committed to offering exceptional service and...

  • Technical Lead

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Zoe Financial A tiempo completo

    About ZoeZoe is an end-to-end wealth platform that helps clients grow and protect their wealth through innovative technology and exceptional client service. Zoe has raised a total of $45M in venture capital and is backed by Sageview Capital and the Opportunity Fund. In addition, former and current operators from JP Morgan, BlackRock, Charles Schwab, Uber,...

  • Tier II Technical Support Team Lead

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Owner A tiempo completo

    Why we are looking for youWe're looking for a strategic, technically strong, and people-focused Tier II Support Team Lead to help scale and elevate our growing Tier II team. If you love solving complex problems, developing others, improving systems, and driving operational excellence, this role is for you.The Tier II Support Team Lead will guide a small but...

  • Client Care Associate

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Visa A tiempo completo

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • Client Care Associate

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Visa A tiempo completo

    Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at...

  • Technical Project Manager

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Praxis A tiempo completo

    We are looking for aProgram Manager / Technical Project ManagerwithTelecom experienceto lead customer-facing implementations, coordinate cross-functional teams, and ensure successful project delivery across LATAM.Location:Latin AmericaLanguages:English & Spanish (required)Industry:TelecommunicationsKey ResponsibilitiesAct as the primary client interface...

  • Customer Care Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Bilingual Customer Care Agent

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completo

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Residential Care Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia FPS Innovation Labs A tiempo completo

    OperationsBogotá, ColombiaResidential Care RepresentativeBring your passion for sales and customer service to FPS — where we champion people excellence. Join our high-performing team and thrive in a culture that rewards your drive, talent, and results.About UsFull Potential Solutions (FPS) is a performance-based technology services firm headquartered in...

  • Client Care Associate

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Visa A tiempo completo

    Company Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at...