Residential Care Representative

OperationsBogotá, ColombiaResidential Care RepresentativeBring your passion for sales and customer service to FPS — where we champion people excellence. Join our high-performing team and thrive in a culture that rewards your drive, talent, and results.About UsFull Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling careers for our employees.Our mission is to create an environment within which our people THRIVE We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients.Our Core ValuesIntegrity - Do what's right for everyone: clients, shareholders, partners & colleagues. TEAM is more important than self. Create an atmosphere of mutual respect.Excellence - Deliver exceptional client results, reward and recognize performance, and maintain a relentless pursuit of improvement.Accountability - Act like an owner. Take pride in our work. Measure results (your own and our clients). Be passionate.Grace - Respect and appreciate differences. Care for one another. Be humble. Make work personal.We are looking for aResidential Care Representativewho will handle customer service and billing inquiries via phone or live chat, support existing and new clients, resolve account issues, and recommend appropriate Frontier products or services while delivering excellent customer experience in a fast-paced, flexible environment.Types Of Calls To ExpectCustomer Service/Billing questionsInquiries on upgrading/downgrading of packagesMaking changes/updates to the accountUpselling Opportunities ; Consults with existing/new customers to offer a variety of products, and services.ResponsibilitiesHandle customer account and billing inquiries, providing accurate resolutions via phone or live chat, with occasional follow-up or escalation as needed.Support primarily existing customers while also assisting and advising new clients with incoming sales opportunities.Maintain strong knowledge of company products and services to effectively address customer needs and concerns.Identify customer needs and recommend, promote, or sell alternative and add-on products or services.Demonstrate flexibility to work varying schedules, including peak seasons, to meet business and customer demands.QualificationsMinimum of 1 Year of Call Center Experience (1-2 Years Preferred)Minimum of 1 Year handling any Billing or Telco Campaigns with Upselling in a call center environmentProficiency in sales methodologies like consultative selling, solution selling, or value-based selling is crucialAdvanced Communication Skills (Verbal and Written)Ability to hold a conversation with customersHas Great Customer Service Orientation & EmpathyConfidence in handling irate customers is a great skill to have but staying calm and collected during hard situations is also very important.Ability to Handle Rejection and Objections from Customers. With Sales Ability & EnergyQuick to Recognize any Sales OpportunityMastery of the Services and Products that the Campaign OffersProblem Solver and Critical ThinkerBeing able to Ask the Right Questions to get the root cause of the customer's concerns or frustrationsProviding the best resolution according to the information provided by the customerProbing SkillsFunctional Technical SkillsDepartment Operations Role Agent Locations Bogotá, ColombiaContact FOX Talent AcquisitionColleaguesFOXOperationsBogotá, ColombiaResidential Care RepresentativeBring your passion for sales and customer service to FPS — where we champion people excellence. Join our high-performing team and thrive in a culture that rewards your drive, talent, and results.Loading application formCareer siteCareer OpportunitiesThriving at FPSExplore Our LocationsData & privacyLocationsKansas City, MissouriBogotá, ColombiaDavao, PhilippinesManila, PhilippinesPune, IndiaEmployee loginSSOCandidate Connect loginAlready working at Full Potential Solutions?Let's recruit together and find your next colleague.blocks--auto-join--form#focusEmailField" data-blocks--auto-join--form-tooltip-login-value="Enter your email address" data-blocks--auto-join--form-tooltip-login-with-value="Login with %{email}"> blocks--auto-join--form#handleBefore turbo:submit-end->blocks--auto-join--form#handleComplete" action="/en/auto_join" accept-charset="UTF-8" method="post">